Coordinator Surgery Special Unit - Plastic Surgery

Cleveland Clinic-posted 24 days ago

$16 - $24/Yr

Full-time • Entry Level

Onsite • Cleveland, OH

5,001-10,000 employees

Ambulatory Health Care Services

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Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. The Department of Plastic Surgery includes more than 15 board-certified plastic surgeons, making it one of the largest plastic surgery departments in the country. Our specialists have significant experience and expertise in all areas of aesthetic and reconstructive plastic surgery, especially in the areas of facial cosmetic surgery, cosmetic and reconstructive breast surgery, pediatric craniofacial surgery, upper extremity surgery, reconstructive microsurgery, and plastic surgery research. For the past several years, the department has focused on minimally invasive techniques in facial cosmetic surgery. This includes alternatives to face and neck lift surgery, short scar facelifts, and minimally invasive facelift techniques. A caregiver in this position works days from 8:00am to 5:00pm.

Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
Validate patient physician information and ensures accurate collection.
Identify patients in need of financial counseling to ensure appropriate payment of services.
Triage appointments, based on diagnosis, patient preferences, and physician specialty.
Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
Perform scheduling both intra- and inter-departmentally as requested by physician orders.
Receive orders and processes as indicated by provider and schedules according to protocol.
Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
Communicate with patients and their families to provide detailed instructions, directions, and resources available.

High school diploma or GED
Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience
Proficient in personal computers (PC) and general knowledge of PC-based systems and software
Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
Knowledge of Epic, Microsoft Word and Excel applications

In-depth knowledge of medical terminology and/or CPT/ICD coding

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Coordinator Surgery Special Unit - Plastic Surgery

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