Coordinator Surgery Special Unit - Urology

Cleveland Clinic•Cleveland, OH

1d•Onsite

About The Position

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic offers innovative treatments in urology, including minimally invasive, scarless options for urologic procedures. Caregivers in this department provide dynamic patient care and comprehensive treatment plans for the best possible outcomes. As a Surgery/Special Unit Coordinator in this department, you will be responsible for all scheduled and unscheduled procedures, admissions and/or appointments. A caregiver in this position works 8:00am to 5:00pm.

Requirements

High school diploma or GED.
Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience.
Proficient in personal computers (PC) and general knowledge of PC-based systems and software.

Nice To Haves

Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access
In-depth knowledge of medical terminology and/or CPT/ICD coding
Knowledge of Epic, Microsoft Word and Excel applications

Responsibilities

Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
Validate patient physician information and ensures accurate collection.
Identify patients in need of financial counseling to ensure appropriate payment of services.
Triage appointments, based on diagnosis, patient preferences, and physician specialty.
Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
Perform scheduling both intra- and inter-departmentally as requested by physician orders.
Receive orders and processes as indicated by provider and schedules according to protocol.
Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.
Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
Communicate with patients and their families to provide detailed instructions, directions, and resources available.