Coordinator, Student and Facilities Operations - Campus Life

Emory•Atlanta, GA

14d•Onsite

About The Position

Discover Your Career at Emory University Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. Description KEY RESPONSIBILITIES: Responsible for the Student Center Welcome Desk operations including providing front-line supporting addition to managing student staff who work in the area Leads the Student Centers student development initiatives for all student staff positions including training, selecting, and managing the student staff with an emphasis on high-level customer service, learning, and growth. Assists with the logistical planning, coordination, and execution of furniture set-up, equipment needs, and student support staffing for meetings and events in the Student Centers. Leads, hires, trains, supervises, evaluates, and schedules all student employees for the Student Centers in various positions to ensure that high-level customer service is maintained. Accurately communicates facility and event needs between Student Centers professional and student staff for successful event support. Regularly conducts effective staff meetings to ensure timely dissemination of information, changes, and items that affect operations and customer service. Conducts regular and frequent inspections of facility event spaces and immediately addresses discrepancies with cleanliness, overall maintenance, and safety concerns. Reports discrepancies to facility coordinators and Associate Director of Facilities. Areas include but are not limited to: ensuring furniture in public use areas (outdoor, lounge, and other common areas) are always properly set and maintained, by reporting any areas of concern; and ensuring that all storage rooms are maintained properly. Manages and organizes lost and found in accordance with Emory University policies and standards. Responsible for implementing and upholding facility standards and interpreting community standards for users of the facilities. Collaborates with Associate Directors of operations and facilities for strategic planning by recommending and executing plans for upkeep and maintenance of the facilities and ways to improve building operations and more effectively serve students and the Emory community. Develops standard operating procedures related to facilities, operations, and events in the Student Centers. Identifies service improvement opportunities that will better enable the department to achieve its goals and objectives. Works directly with departmental leadership to support strategic initiatives and budget processes. Gathers and reviews assessment data related to student engagement in the Student Centers. Analyzes, provides insights, and helps create presentations using event, finance, operations, and other available types of data. Creates recommendations through research, benchmarking, and review of current practices and recommend solutions. May process invoices, payments, requisitions, purchase orders, deposits, expense reports, reimbursements, and other financial transactions. Serves as back-up to departmental Timekeeper with responsibilities for reviewing and approving time-cards for non-exempt (hourly-paid) employees. Reviews financial transactions to ensure compliance with policies and assists with monitoring budgets. Performs other related duties as assigned.

Requirements

A bachelor's degree and one year of related experience, OR an equivalent combination of education, training and experience.
Proficient with word processing, spreadsheet, and presentation software applications.
Ability to move equipment and inventory, up to 50 pounds, with or without reasonable accommodation.
Must have a valid driver's license with a good driving record; must be insurable.
Must be available to work occasional evening and weekend hours, including but not limited to move-in weekend (August), Homecoming (October), and Commencement (May).

Nice To Haves

Advanced Microsoft Office Suite skills are preferred.
Experience working in a college or university environment or student center related field such as hospitality, facility management, or building operations is preferred.

Responsibilities

Responsible for the Student Center Welcome Desk operations including providing front-line supporting addition to managing student staff who work in the area
Leads the Student Centers student development initiatives for all student staff positions including training, selecting, and managing the student staff with an emphasis on high-level customer service, learning, and growth.
Assists with the logistical planning, coordination, and execution of furniture set-up, equipment needs, and student support staffing for meetings and events in the Student Centers.
Leads, hires, trains, supervises, evaluates, and schedules all student employees for the Student Centers in various positions to ensure that high-level customer service is maintained.
Accurately communicates facility and event needs between Student Centers professional and student staff for successful event support.
Regularly conducts effective staff meetings to ensure timely dissemination of information, changes, and items that affect operations and customer service.
Conducts regular and frequent inspections of facility event spaces and immediately addresses discrepancies with cleanliness, overall maintenance, and safety concerns.
Reports discrepancies to facility coordinators and Associate Director of Facilities.
Ensuring furniture in public use areas (outdoor, lounge, and other common areas) are always properly set and maintained, by reporting any areas of concern; and ensuring that all storage rooms are maintained properly.
Manages and organizes lost and found in accordance with Emory University policies and standards.
Responsible for implementing and upholding facility standards and interpreting community standards for users of the facilities.
Collaborates with Associate Directors of operations and facilities for strategic planning by recommending and executing plans for upkeep and maintenance of the facilities and ways to improve building operations and more effectively serve students and the Emory community.
Develops standard operating procedures related to facilities, operations, and events in the Student Centers.
Identifies service improvement opportunities that will better enable the department to achieve its goals and objectives.
Works directly with departmental leadership to support strategic initiatives and budget processes.
Gathers and reviews assessment data related to student engagement in the Student Centers.
Analyzes, provides insights, and helps create presentations using event, finance, operations, and other available types of data.
Creates recommendations through research, benchmarking, and review of current practices and recommend solutions.
May process invoices, payments, requisitions, purchase orders, deposits, expense reports, reimbursements, and other financial transactions.
Serves as back-up to departmental Timekeeper with responsibilities for reviewing and approving time-cards for non-exempt (hourly-paid) employees.
Reviews financial transactions to ensure compliance with policies and assists with monitoring budgets.
Performs other related duties as assigned.