Coordinator Sr., Subject Area

Arizona State University•Tempe, AZ

21d•Onsite

About The Position

The Coordinator Senior performs a variety of duties related to the support of the Academic Support Network (ASN) for the Tutoring Centers at the Tempe campus. This position works collaboratively with a cross-campus workgroup and campus-specific team to provide direct supervision to assigned student staff including but not limited to, hiring, training, and evaluating student staff and managing schedules. This position will also assist in the delivery of training content for ASN’s student staff. This position will supervise assigned professional staff and student staff for the program. This position works closely with supporting University faculty and staff in regards to the Subject Area Tutoring program. This position is also responsible for assisting in the deployment of ASN’s Online Study Hub (OSH) learning support model. The position will support student staff involvement in ASN's OSH platform. This position participates in Work+ training for professional staff, mentors ASN’s working learners in Work+, and assists in the evaluation of ASN’s working learners according to Work+ guidelines. This position will be under the direct supervision of the Subject Area Tutoring Center Program Manager. University College (UC) values the employee experience; as a result, UC will engage employees in active collaboration to discuss the design of work, work spaces, and tools to improve the quality of their own workspaces.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Nice To Haves

Evidence of a degree in STEAM or any other degree program relevant to the area of responsibilities
Experience collaborating with faculty, staff, and/or community members
Demonstrated knowledge of tutoring principles
Experience developing and giving presentations
Experience creating and delivering training
Experience tutoring, teaching or in a learning center
Experience using technology such as Canvas, Zoom, Slack, TracCloud, Google suite, Microsoft Office and/or other web applications
Supervisory experience
Evidence of effective communication skills
Experience working collaboratively on a team

Responsibilities

Responsible for recruiting, hiring, training, supervising, scheduling, and evaluating staff, including student and professional staff
Works in a shared supervision model to manage the supervision and day-to-day functions of the Tempe Tutoring Centers which includes but is not limited to: Training new and current student staff Creating and managing student staff schedules Evaluating student staff performance and providing feedback Helping to resolve issues amongst student staff and/or users Assisting with the scheduling and presentation of student employee training, meetings, and workshops
Supporting University College’s Work+ by engaging in all aspects of the designed program including, but not limited to mentorship, reflective practices, professional development and evaluation of working learners, and use of digital portfolios
Monitoring and assessing staff through one-on-one meetings and provides staff with direction and strategies in how to become more effective in their position
Helps to monitor the University College Design and Learn Commons space
Works collaboratively with the Supplemental Instruction and Lead Tutor professional staff to support student needs.
Participates in the design process to design services to support learners at scale using design thinking, analytics, automation, and intelligent systems
Contributes to University College initiatives to improve employee engagement in the design of work, workplace, tools, and processes such that we improve the quality of the employee experience and satisfaction with their work
Ensures the success of ASN’s OSH academic support model by monitoring student staff participation, providing ongoing feedback, and marketing resources to ASU community
Assists with the coordination and presentation of bi-weekly staff meetings and training workshops
Assists with coordinating marketing events to promote services
Serves on department committee and represents ASU and ASN at events as needed
Responds to student questions and concerns.
Other duties as assigned