Coordinator, Sales Lead
About The Position
The Revenue Office/Girl Scout Merchandise leads merchandising, licensing, product sales, and other revenue streams, which in turn fund both Girl Scouts of the USA programming and administration and local council revenue. The teams at this division include e-commerce, operations, retail, licensing, and the famous Girl Scout Cookie Program and work closely with all the other communities to bring products to market for our Girl Scouts and the public. POSITION SUMMARY The Coordinator, Sales Lead for Girl Scout Central at GSUSA National Headquarters supports the daily operations and overall goals of the retail shop. This role assists with sales activities, basic inventory tasks, merchandising, and the execution of events and promotions. The Sales Specialist works closely with Shop Management to ensure the store runs smoothly, provides an excellent customer experience, and maintains strong brand presentation. The position also helps prepare and support events for troop visits and large groups and may take on routine decision-making responsibilities when the Shop Manager or Shop Associate is unavailable. This role serves as an ambassador of the Girl Scout Movement.
Requirements
- Individual Contributors who may have responsibility for projects or processes and who are still developing.
- Strong customer service skills with the ability to respond professionally and with appropriate urgency.
- Basic understanding of retail operations and systems, including Opsuite (or similar POS), NetSuite (or similar).
- Clear written and verbal communication skills.
- Basic computer proficiency (Word, Excel, Outlook).
- Ability to identify opportunities for improvement and contribute to a positive, solutions-oriented environment.
- Reliable availability, including early mornings, evenings, and occasional overtime.
- Solid basic problem-solving skills.
- Office 365 or similar suites
- Competency with Point of Sale and Inventory Management systems is a plus
- Competency in PowerPoint or similar presentation software
- Competency in Microsoft Excel or similar software
- Bachelor’s degree or equivalent experience
- Minimum of one (1) year experience in non-profit environment is a plus.
- Regularly required to talk and hear.
- Must be able to stand for extended periods, stock shelves, and lift up to 25 pounds in a retail store environment.
Nice To Haves
- Retail store management experience is a plus.
Responsibilities
- Customer Experience & Sales Support Provide friendly, attentive, and professional customer service to all visitors.
- Assist with daily store operations, including Point-Of-Sale (POS) transactions, opening/closing tasks, and maintaining a clean, organized shop environment.
- Support store sales by helping customers find products and sharing product knowledge.
- Merchandising & Store Presentation Assist in setting up merchandise displays and maintaining visual standards to support Girl Scout brand awareness.
- Help prepare promotional materials and in-store displays for events and seasonal initiatives.
- Inventory & Operational Support Support routine inventory tasks, including receiving shipments, restocking, organizing backstock, and participating in cycle counts and annual inventory.
- Maintain familiarity with store systems and procedures, including Opsuite POS functions.
- Assist with basic paperwork, sales reports, and administrative tasks as directed by Shop Management.
- Events & Group Visits Help set up, prepare materials, and support activities for troop visits, programs, and large customer groups.
- Assist with the execution of in-store events and promotions designed to increase engagement and traffic.
- Collaboration & Initiative Support Work with Shop Management to support new shop initiatives by gathering customer feedback and helping with simple tracking or setting up needs.
- Contribute ideas to improving customer experience, store operations, or merchandising.
- Acting Support When Needed When the Shop Manager or Shop Associate is unavailable, they will assist with routine decisions and day-to-day operational needs, with guidance from GSM Senior Management.
Benefits
- Paid Time Off: GSUSA offers 20 days of paid time off, 2 floating holidays, as well as 9 workplace holidays per year. GSUSA staff also enjoy a paid holiday year-end office closure between Christmas and New Year's.
- Medical and Behavioral Health Coverage Plan options with individual and family coverage which includes wellness, hospitalization, and fertility assistance. Both plans include GSUSA partial subsidy of premium costs
- Dental and vision coverage
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) including Health, Dependent Care, and Limited FSA for those with Health Savings Accounts
- Company-paid life insurance
- Flexible work arrangements
- 12 weeks of paid parental leave
- 401(K) with company match
- Sick leave
- Short- and Long-Term Disability for salary continuation
- Health and Wellness Classes and Activities throughout the year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
251-500 employees
