Coordinator, Retail Warehouse & Website

AccorCorpo•Scottsdale, AZ

3d•$50,000 - $52,500

About The Position

We are worldwide Augmented Hospitality leaders, the best at what we do. Heartists is what we call ourselves, generous, passionate, attentive and free, whether we are welcoming guests, connecting with our peers or serving others. Our entire Accor estate expands across the world. With over 300,000 experts committed to rejuvenating the hospitality experience we pride ourselves in being the employer of choice, so live limitlessly, come as you are, grow with us, work with purpose and explore the endless opportunities in store. Administration Answer phone calls, check voice mail and email messages daily including all customer service communication regarding website orders in a professional, personable manner in line with Fairmont brand standards Order stationary supplies and office equipment Welcome incoming guests as they come into the office Order warehouse supplies as needed (boxes, tape, etc.) Accounting Support Receive incoming shipments, validate incoming inventory quantities and pass info to Manager, Golf & Retail to process receiving for accounting Submit invoices as needed to accounting; experience with Coupa an asset Month end reporting; Excel experience an asset Retail Control Support Pick, pack and ship all incoming orders in a timely fashion Learn all integrated systems related to the websites; experience with Shopify an asset Learn all products carried on the website to provide accurate information to customers Email, Live Chat monitored and responded to in a very timely manner Answer the 800 number phone and assist customers as needed Monitor and review any product pricing/description discrepancies or out of stock items Corporate Sales Respond to order requests given by Vice President of Golf & Retail Work with clients and vendors to discuss their needs for events, new hotel launch items and promotional items Process hotel orders and ship products Distribution Center Support Receive incoming product Conduct inventory spot checks Assist with warehouse inventories Keep warehouse clean and organized Notify Manager, Golf & Retail when product is low so she can place orders in a timely fashion Other duties as assigned

Requirements

Experience in shipping/receiving an asset
Previous website experience an asset
Organized and able to manage multiple tasks
Strong telephone and communication skills
Strong computer skills, with experience using Microsoft Office an asset
Forklift operations an asset
Demonstrates initiative, and the ability to work with minimal supervision
Physically demanding duties – encompassing standing, walking, bending and lifting (50lbs+)

Nice To Haves

experience with Coupa an asset
Excel experience an asset
experience with Shopify an asset

Responsibilities

Answer phone calls, check voice mail and email messages daily including all customer service communication regarding website orders in a professional, personable manner in line with Fairmont brand standards
Order stationary supplies and office equipment
Welcome incoming guests as they come into the office
Order warehouse supplies as needed (boxes, tape, etc.)
Receive incoming shipments, validate incoming inventory quantities and pass info to Manager, Golf & Retail to process receiving for accounting
Submit invoices as needed to accounting
Month end reporting
Pick, pack and ship all incoming orders in a timely fashion
Learn all integrated systems related to the websites
Learn all products carried on the website to provide accurate information to customers
Email, Live Chat monitored and responded to in a very timely manner
Answer the 800 number phone and assist customers as needed
Monitor and review any product pricing/description discrepancies or out of stock items
Respond to order requests given by Vice President of Golf & Retail
Work with clients and vendors to discuss their needs for events, new hotel launch items and promotional items
Process hotel orders and ship products
Receive incoming product
Conduct inventory spot checks
Assist with warehouse inventories
Keep warehouse clean and organized
Notify Manager, Golf & Retail when product is low so she can place orders in a timely fashion
Other duties as assigned