2026)

Universal Orlando•Orlando, FL

About The Position

Responsible for coordinating the execution of Resort Show Quality and Standardization efforts in UO. Assist in implementing the RSQ program policies and guidelines. Create Resort Wide Documentation, work plans, and cost estimates. Perform resort wide audits and manage to completion in coordination with the various Resort Divisions. Locate, update, assemble and disseminate accurate technical and aesthetic documentation information.

Requirements

Minimum of 4+ years theatrical, film, lighting, theme park design and installation related experience.
Proficient in use of Microsoft Office software and Adobe Creative Cloud required
Or equivalent combination of education and experience.
general policies applied to frequently changing situations.
Influences decisions of moderate nature requiring tact, diplomacy, and maturity.
Produces and provides correspondence and coordination between various Universal groups; and ensures the distribution of fully integrated information across the various Parks, divisions and departments.
Ability to manage multiple tasks simultaneously.
Coordinate with and oversee diverse technical and design disciplines.
Possess the ability to develop scopes of work.
Interpersonal skills required to relate and provide value-added services to multiple operating groups including Food service, Merchandising, Operations and Maintenance.
Strong and effective communicator, both verbally and written, with ability to interface with various departments of the company, as well as outside vendors and contractors.
Possess good organizational, analytical and problem-solving ability.
Detail oriented with proven ability to orchestrate and execute multiple activities simultaneously in a fast-paced environment using resources effectively and efficiently.
Represent the company at all times with high moral and ethical conduct.
Proven ability to work independently with little to no direction and maintain a strong focus on business priorities and be persistent in follow-through.

Nice To Haves

Prolog management system, Maximo and Java Script experience preferred.

Responsibilities

Documentation of visual elements and their technical specifications, including but not limited to; film, photo, and Web Application design, securing quotes from vendors, product/vendor specifications, installation guidelines, cleaning and maintenance guidelines, and all other pertinent documentation necessary for daily show readiness.
Resort wide management of partnerships across various phases of the implementation process to ensure compliance across projects and departments.
Time stamping all resort rehabilitation projects for long term planning purposes.
Ensure Resort Show Quality for existing elements including rides, shows, area development, architecture, graphics, animation, effects, lighting, audio etc. is audited, maintained and documented.
Supports the strategic communications plan of Resort Show Quality to engage, educate, and influence key internal & external stakeholders about resort wide standards.
Organize quality walk throughs and follow up walk through audits.
Initiates and manages action items to completion.
Responsible for managing the administrative functions of the program. This includes the oversight of all related program functions; including accurate and timely entry of action items. project scope records; and tracking systems for resort enhancement issues.
Develop formats and templates, database maintenance, sending/tracking items, maintaining logs, creating spreadsheets and producing other documents in support of these collected materials, including publishing these documents as directed.
Update and maintain dashboard for tracking attraction readiness including show elements.
Partnering with Creative, IP Business Partners, and UO Projects teams to ensure consistency with the original design intent.
Conduct research as needed.
Submit an manage DRF’s.
Track and monitor seasonal/routine visual changes to the resort. Ensure timely reinstallation of temporary modifications.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.