Coordinator, Quality

Lifepoint Health • Holyoke, MA

3d

About The Position

POSITION SUMMARY: The Coordinator, Quality is responsible for the coordination and project management support of the various pro-grams within the Health Support Center (HSC) Quality Department, specifically the National Quality Program (NQP), Culture of Safety and Engagement (CoSE) survey, Executive Patient Safety Conference, and day to day team projects. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfacto-rily with or without a reasonable accommodation. Facilitate coordination and collaboration with senior leaders, subject matter experts, and business owners within the Quality Department to ensure project timelines are met. Responsible for providing status updates of any changes or adjustments to projects, tasks, and timelines that may cause the team to miss any key milestones. Lead for coordination, scheduling, initial work, and communication on the National Quality Program, Executive Patient Safety Conference, and Culture of Safety and Engagement surveys. Schedule key activities occurring within projects and track progress to adhere to deadlines. Communicate with Vice President, Quality Operations weekly and report and updates as needed. Coordinate Continuing Education Units (CEUs) and credit distribution for learning webinars and training and oth-er quality team event prep as needed. Coordinate, aggregate and provide ongoing maintenance of the quality plan across the entire Quality department. Regular and reliable attendance. Perform other duties as assigned. Additional Information: Position primarily serves internal co-workers. Access to and/or works with sensitive and / or confidential information. Exhibit a basic understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

Requirements

• High School Diploma or GED equivalency.
• Less than 2 years
• Business Mathematical Skills -- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and in-terpret graphs.
• Foundational Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc.
• Foundational Communication -- Simple messages communicated orally. May write brief messages and keep sim-ple records. May explain and offer guidance on routine procedures.
• Routine Business Problems -- Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Job Specific Impact -- Decisions generally affect own job or assigned functional area.
• Foundational Judgement -- Results are defined and existing practices are used as guidelines for how to complete work activities’ works closely with supervisors/manager who provides broad guidance and overall direction.
• Foundational Planning/Organization -- Prioritize assigned and routine tasks. Handle appropriately.
• Minimum overnight travel (up to 10%) by land and/or air.

Nice To Haves

• Informal Project Management experience preferred.
• Certified Associate in Project Management (CAPM) preferred.

Responsibilities

• Facilitate coordination and collaboration with senior leaders, subject matter experts, and business owners within the Quality Department to ensure project timelines are met.
• Responsible for providing status updates of any changes or adjustments to projects, tasks, and timelines that may cause the team to miss any key milestones.
• Lead for coordination, scheduling, initial work, and communication on the National Quality Program, Executive Patient Safety Conference, and Culture of Safety and Engagement surveys.
• Schedule key activities occurring within projects and track progress to adhere to deadlines.
• Communicate with Vice President, Quality Operations weekly and report and updates as needed.
• Coordinate Continuing Education Units (CEUs) and credit distribution for learning webinars and training and oth-er quality team event prep as needed.
• Coordinate, aggregate and provide ongoing maintenance of the quality plan across the entire Quality department.
• Regular and reliable attendance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees