Coordinator, QA

NBCUniversal•Miami, FL

22h

About The Position

The QA Coordinator is responsible for coordinating the day-to-day QA operations for Universal+ across mobile, CTV, and web. Partner with Product, Program/Project Managers, Vendors, and Distribution Partners to plan test cycles, manage certification readiness, and keep documentation, environments, and defect workflows tight—so releases ship on time with the right coverage. As the QA Coordinator you will review and analyze system requirements, while keeping a user's perspective in mind; You will be responsible for translating these requirements into test cases, identifying defects, and driving them to resolution. Ideally, the candidate will possess a drive for thinking creatively to resolve complex problems and enjoy contributing to solutions. This role will be involved in monitoring all platforms and devices to ensure the product is being delivered as intended.

Requirements

3–5+ years in QA coordination or QA project support for consumer apps (multi-platform experience: mobile, CTV, web)
Solid understanding of software testing methods and device/app certification processes.
Hands-on experience with test case management and defect tracking systems; able to write clear test cases and bug reports.
Familiarity with flows that affect streaming products: authentication/SSO, IAP/payments & promotions, metadata/universal search, and analytics/instrumentation.
Excellent organization, follow-through, and written/spoken communication.

Nice To Haves

Exposure to automation pipelines (can schedule runs and interpret results with engineers).
Comfortable reviewing API responses and basic logs to aid triage.
Awareness of accessibility, localization, and privacy-by-design testing considerations.
Experience with test management and defect tracking tools.
Novice to intermediate level of experience with automation or performance testing tools such as Selenium and WebDriverIO.
Postman or other API testing experience.
Familiarity with JIRA and the Atlassian suite of tools.
Understanding of Software Development Life Cycle processes and the QA lifecycle and methodology.
Knowledge of the OTT ecosystem.
Innovative thinker with acute awareness of managing competing initiatives.
Strong analytical and interpersonal skills with ability to work independently and collaboratively.
Ability to set and self-manage goals, deadlines and multiple assignments concurrently in a project-based environment.
Familiarity with emerging video and mobile product landscape.
Ability to thrive in a continuously changing environment.
Bilingual English/Spanish preferred.

Responsibilities

Plan & Schedule: Own the QA calendar—smoke, regression, certification, and UAT cycles; align test milestones to the release plan.
Coverage Management: Maintain the requirements-to-test traceability matrix; keep regression suites current and risk-based per release.
Device & Environment Readiness: Manage the device/OS matrix and test accounts; coordinate build intake, configuration flags, test data, and environment availability.
Partner Certifications: Prepare evidence packages (checklists, screenshots, logs, videos), track certification gates, and coordinate re-submissions with partners.
Defect Workflow: Drive daily triage with clear reproduction steps, severity/priority hygiene, ownership, and follow-through to fix verification and closure.
Cross-Functional Coordination: Sync with PMs (Commerce, Integrations, Data) and the Product Owner on auth/SSO, IAP, promotions, metadata/search, analytics tagging, and SSAI-related test needs.
Documentation: Maintain QA runbooks, test plans, regression lists, and release checklists; publish QA sign-off notes for Go/No-Go.
Incidents & Postmortems: Support fast diagnosis with repro steps, logs, and impact assessment; capture QA actions in retros.
Quality Signals: Track and share lightweight QA status (coverage executed, open blockers, high-severity defects, readiness risks).

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume