Coordinator, QA Compliance

Swisher•Jacksonville, FL

About The Position

For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you’re ready to create excitement and drive what’s next in the industry, we’d love to hear from you. The QA Coordinator is responsible for the review, validation, and control of batch records to ensure accuracy, completeness, and compliance with established procedures and regulatory expectations. This role serves as a critical quality checkpoint within the manufacturing process, ensuring that all production documentation meets required standards prior to final release.

Requirements

High school diploma or associate degree required
Minimum 2–4 years of experience in a manufacturing, quality, or regulated environment
Experience reviewing batch records, production documentation, or quality records
Strong understanding of Good Documentation Practices (GDP) and documentation accuracy standards
Demonstrated ability to identify errors, question inconsistencies, and enforce compliance standards
High attention to detail with a disciplined approach to data accuracy and record integrity
Ability to manage multiple priorities in a fast-paced production environment
Strong communication skills with the ability to work cross-functionally with Operations and Quality teams
Proficiency in Microsoft Office and experience working with electronic systems or production records

Nice To Haves

Bachelor’s degree in Quality, Engineering, Natural Sciences, or related field
Experience in a regulated manufacturing environment (e.g., GMP, FDA, ISO)
Prior experience in batch record review, QA review, or quality inspection roles
Familiarity with deviation investigations, root cause analysis, and CAPA processes
Experience supporting internal and external audits
Exposure to electronic batch record systems (EBR) or EDMS platforms
Experience identifying trends and contributing to continuous improvement initiatives
Prior experience training or coaching employees on documentation standards

Responsibilities

Review completed batch records for accuracy, completeness, and compliance with approved procedures and specifications
Challenge, question, and escalate discrepancies, missing data, or inconsistencies identified during record review
Hold and prevent progression of batch records that do not meet established quality and compliance standards
Partner with Operations to resolve documentation errors and ensure timely corrections prior to release
Ensure all required fields, signatures, timestamps, and supporting documentation are present and compliant
Verify that batch execution aligns with approved SOPs, work instructions, and process requirements
Maintain clear and accurate review documentation and audit trails for all batch record evaluations
Identify and escalate trends in documentation errors to support root cause analysis and CAPA activities
Support internal and external audits by providing batch record documentation and review evidence
Collaborate with Document Control to ensure current and approved forms/templates are being utilized
Reinforce adherence to Good Documentation Practices (GDP) across operations
Assist in training employees on batch record completion standards and documentation expectations