Coordinator, Provident Travel Support and Administration

AAA Mid-Atlantic • Roanoke, VA

5d

About The Position

The primary duties of the Coordinator, Provident Travel Support and Administration are to: Maintain and operate front desk reception area, greet clients, answer phones, incoming and outgoing mail and communications, vendor appointments, and office equipment. Answer and properly distribute all incoming calls. Retrieve and forward messages from general voice mail. Reconcile and deposit client checks and vendor commission payment. Process client credit card payments on bank machine. Schedule vendor meetings. Keep an updated calendar of scheduled appointments and conference room schedules. Responsible for maintaining the marketing database and providing marketing support to leisure frontline sales agents. Support implementation and tracking of Virtuoso advertising and marketing campaigns including direct mail, digital, e-marketing, and social media. Organize and assist facilitation of marketing events such as bridal shows, vendor shows, and client events including negotiating event space and Banquet Event Order (BEO). Support agents with invoicing, itinerary management preparation, and document distribution. Assist agents with research, sales materials, and/or client proposals (i.e., PowerPoint presentations). Organize and maintain brochures, research material, and office supplies. Maintain inventory of office supplies and order as necessary. Perform other duties and projects as assigned.

Requirements

• High school degree or equivalent required.
• Minimum 2 years of customer service, sales, or office experience required.
• Strong organizational skills and a propensity to learn new technology applications.
• Effective oral and written communication and interpersonal skills.
• Ability to prioritize tasks with a focus on attention to detail.
• Proficient using the Internet and Windows based applications, and competent keyboarding skills to accurately and efficiently complete daily work assignments.

Nice To Haves

• TRAMS/Clientbase knowledge a plus.

Responsibilities

• Maintain and operate front desk reception area, greet clients, answer phones, incoming and outgoing mail and communications, vendor appointments, and office equipment.
• Answer and properly distribute all incoming calls.
• Retrieve and forward messages from general voice mail.
• Reconcile and deposit client checks and vendor commission payment.
• Process client credit card payments on bank machine.
• Schedule vendor meetings.
• Keep an updated calendar of scheduled appointments and conference room schedules.
• Responsible for maintaining the marketing database and providing marketing support to leisure frontline sales agents.
• Support implementation and tracking of Virtuoso advertising and marketing campaigns including direct mail, digital, e-marketing, and social media.
• Organize and assist facilitation of marketing events such as bridal shows, vendor shows, and client events including negotiating event space and Banquet Event Order (BEO).
• Support agents with invoicing, itinerary management preparation, and document distribution.
• Assist agents with research, sales materials, and/or client proposals (i.e., PowerPoint presentations).
• Organize and maintain brochures, research material, and office supplies.
• Maintain inventory of office supplies and order as necessary.
• Perform other duties and projects as assigned.

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED