Coordinator, Physician Practice - Urology Clinic - Full Time First Shift

Valley Health•Winchester, VA

75d

About The Position

The Physician Practice Coordinator is an entry-level managerial role to physician practices, with a primary responsibility of assisting the Practice Manager in the day-to-day operations of the physician practice to maximize patient access and provider efficiency for their assigned practice locations. The position requires the Coordinator to assist as the liaison between management and clerical and clinical staff in the physician office. In coordination with the Practice Manager, will maintain a stable work environment for all staff and handle duties as outlined, oversight of daily operations of office and staffing, participate in the establishment and maintenance of the operating budget, resolution of patient complaints, coordination of office meetings, participate in the annual staff performance appraisals, as well as training and coaching of staff, assist with orientation/training of new staff and assist with building and maintaining a cohesive and positive work environment. The Coordinator will assist with patient care as designated by the provider(s) and as licensed and/or certified in a clinical role. The Coordinator will be proficient in EPIC processes to assist in training and maintain efficient medical practice operations. The Coordinator will represent and be a role model for other employees in attendance, handling and having difficult conversations, leadership and handling multiple priorities at any given time.

Requirements

High School Diploma or GED required
Knowledge of basic patient care and ability to properly and safely handle medical equipment and supplies used.
Must be able to perform and/or have knowledge of basic clerical skills.
Knowledge of Microsoft Office strongly preferred.
Must possess exceptional communication, both verbal and written, and excellent customer service skills are necessary for interaction with patients, visitors and staff.
Professional appearance is required.
Must be able to function independently, as well as a team member.
Candidate must be flexible, dependable and maintain a professional image.
Must be tactful, maintain confidentiality and handle stressful situations in a professional manner.

Nice To Haves

Associate or Bachelor's degree preferred.
1-3 years of previous supervisory experience is strongly preferred.
Experience in a medical office setting strongly preferred.
Licensed Practical Nurse or Certified Medical Assistant preferred

Responsibilities

Assisting the Practice Manager in the day-to-day operations of the physician practice to maximize patient access and provider efficiency
Acting as a liaison between management and clerical and clinical staff
Maintaining a stable work environment for all staff
Oversight of daily operations of office and staffing
Participating in the establishment and maintenance of the operating budget
Resolution of patient complaints
Coordination of office meetings
Participating in the annual staff performance appraisals, as well as training and coaching of staff
Assisting with orientation/training of new staff
Assisting with building and maintaining a cohesive and positive work environment
Assisting with patient care as designated by the provider(s) and as licensed and/or certified in a clinical role
Being proficient in EPIC processes to assist in training and maintain efficient medical practice operations
Representing and being a role model for other employees in attendance, handling and having difficult conversations, leadership and handling multiple priorities at any given time.

Benefits

A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
health savings account & flexible spending account for childcare
life insurance
short-term and long-term disability
professional development
discounts to on-campus dining