Coordinator, People Operations

GiveDirectly•New York, NY

7d•Remote

About The Position

GiveDirectly (GD) aims to reshape international giving – and millions of lives – by providing cash grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of it on evidence-free interventions. GiveDirectly wants to change that, establishing cash transfers as a benchmark for foreign aid – as the index fund is a benchmark for the financial industry – and in the process accelerating the end of extreme poverty. GD has raised over $1B since launching in 2011 and delivered cash to more than 2 million people in 15 different countries. We’ve also supported large-scale, experimental research that indicates strong recipient impact of our programs. As a result, GD has been celebrated as one of the most innovative non-profit companies by Fast Company, while the growing cash transfer movement (and GD’s leading role within it) have been featured in the New York Times Magazine, This American Life, Foreign Affairs, and The Economist. Our culture is candid, analytical, agile, and non-hierarchical. Our global team of ~150, and country operations teams of ~650, span 21 different countries and 69 languages. From software engineers to seasoned humanitarian workers, management consultants to public servants, researchers to field operations -- it’s an incredible group of people. Our values are central and deliberately opinionated. We genuinely center the people we serve in our decision-making, and strive to build an ambitious, dynamic and high-performing environment. We strongly encourage you to read through our values carefully, if they reflect how you like to work and energize you, this could be a great fit. We work hard to create an environment in which all our team members can thrive, succeed, and grow. We support high ownership, flexibility, take care of each other, have fun, and create professional growth opportunities. Priority Application deadline: March 15, 2026 Location: This role is fully remote, with a requirement to overlap at least 3 hours with the East Africa timezone. We have a preference for candidates based in the U.S. Please note that we’re unable to sponsor or transfer U.S. work visas at this time. About this role GiveDirectly is hiring a People Operations Coordinator to join our growing People Team. If you’re passionate about building world-class employee experiences and want to be part of a mission-driven organization that cares for its people, this is the role for you. As a Coordinator, you’ll play a critical role in enabling our People function to scale its impact. Whether you're supporting the end-to-end hiring process, or ensuring smooth and consistent People Operations for our global team, your work will directly contribute to making GiveDirectly an outstanding place to work. We are looking for a candidate with concrete experience in People Operations, who is detail-oriented, a problem-solver who loves to create structure, move quickly, and take pride in delivering high-quality work. You’ll thrive in this role if you’re energized by operational excellence, love collaborating across teams, and bring a strong sense of ownership to your work.

Requirements

Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve. We have a strong preference for candidates based in our countries of operation.
At least 4 years of relevant experience in People Operations. Experience using Trinet PEO preferred.
Strong organizational skills with the ability to manage multiple processes and stakeholders simultaneously
Clear communication both written and verbal with internal teams and external stakeholders (e.g. candidates)
Comfort navigating ambiguity and adjusting to rapidly changing priorities
Customer service orientation and extremely high follow-through
Strong attention to detail and a systems-oriented mindset
Discretion in handling sensitive and confidential employee information
A process improvement mindset and a willingness to suggest and test new approaches
Candidates must be fluent in English

Nice To Haves

Internal note: this role is open to candidates on GiveDirectly’s Internal Audit team

Responsibilities

Issue contracts: Maintain up to date contracts for all global staff in line with local labor laws, updating in line with employment changes such as promotions, role changes, and relocations
Pay the team: Run payroll for all global staff, including annual bonuses
Field and quickly close support tickets: Respond to all inbound inquiries, requests, and complaints via the People Team Ticketing System, meeting SLAs
Maintain & optimize HRIS as a source of truth for team member data: Ensure all employee data is up to date, including location, team, level, job title, reporting lines, compensation, and time off
Operationalize a wow-factor onboarding experience: Build and continuously improve the infrastructure that ensures a smooth entry for new joiners
Ensure a smooth offboarding experience for exiting talent: Enable a warm transition out for team members to the end of building lifelong ambassadors