Coordinator, Patient Access SE

NeighborHealth•Palatka, FL

3d•$21•Onsite

About The Position

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position? Apply online and create a personal candidate account! Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page. Position Summary: Primarily performs all registration and scheduling related activities in the Dental department. This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and of demographic, insurance, and account information. In addition, they support Dental operations by answering incoming calls to the South End, performing primary functions such as appointment scheduling, coordinating refill requests, appropriately screening of calls, messages to providers, and outreach calls to patients by provider request. The goal is to maximize health center revenues through accurate comprehensive demographic, and account information and verified insurance coverage while facilitating efficient patient flow within the South End location. A successful candidate would demonstrates superior customer service, written and verbal communication, judgment and problem solving skills.

Requirements

Bilingual in English and Spanish required.
Demonstrates ability to work in a fast paced environment performing multiple tasks simultaneously.
One year of customer service experience previous experience in health insurance or medical setting strongly preferred.
High School Diploma or G.E. Equivalent.

Nice To Haves

previous experience in health insurance or medical setting strongly preferred.

Responsibilities

Appropriately schedules, cancels, and or reschedules appointments for Dental Department
Appropriately creates telephone and refill encounters and routes to the appropriate pools
Appropriately refers patients to other departments when required and announces all warm transfer calls, in accordance to guidelines, to assure optimal delivery of customer service
Knowledge of “red flag”/urgent symptoms
Assists in escalated complaints that are not specifically requesting a supervisor and creates CRMs
Follows the check in/registration guidelines
Follows check out guidelines
Process co-pay, self-payment posting as appropriate and cash handling following NeighborHealth protocol
Monitors waiting rooms
Process UDS, Privacy Notice, Consent to Bill/Treat forms, Care Partner forms, PHQ9, MVA/WC forms.
Faxing sorting and distribution
Complete required work queues for Dental department
Completes the in basket/staff messages request from providers
Scanning medical history/documents
Complete reminder calls