Coordinator, Parent & Family Engagement

Western Kentucky University•Bowling Green, KY

64d•$21 - $23

About The Position

The following duties are customary for this position but are not to be construed as all-inclusive. Duties may be added, removed, and assigned based on management discretion and institutional needs.

Requirements

Possess the ability to maintain an effective, cooperative working relationship with supervisor, supervisee(s), co-workers, academic and community partners in keeping with the values and mission of both the Department and the University.
Possess above average oral, written, and computer communication skills.
Possess above average multi-tasking, administrative, and organizational skills.
Possess above average critical thinking, problem-solving, and decision-making skills.
Possess above average crisis management and conflict resolution skills.
Must be willing to assume additional responsibilities within the department as needed.
Consistently treat students, co-workers, academic and community partners with dignity and respect.
Must adhere to the ethical code of conduct governing the Student Affairs profession and Western Kentucky University.
Bachelor's degree from an accredited institution
At least two years of experience working in the University setting

Responsibilities

Leads the department in the development of productive, proactive relationships with parents, guardians, and families by working with University staff (i.e. Housing & Residence Life, Dean of Students office, Counseling & Testing Center, etc.) to refer students and their families to support services as needed.
Create additional engagement opportunities and serve as a liaison for families with university faculty and staff.
Serves as the primary point of contact for parents wishing to engage with the university and for resolution of issues initiated by parents and provides follow up, as necessary, with students experiencing crisis or challenges.
Assist first year families with navigating first year campus student concerns.
Responsible for the timely development and delivery of all parent and family related information during the recruitment process, including providing presentations during recruitment events, tabling, etc.
Serve on the university Campus Partners committee.
Responsible for utilizing technology to listen to family feedback and provide communication, updates, and learning opportunities for families.
Coordinates and provides data, approves content, and implements new features in the WKU Parent & Family Portal including navigating the WKU website, social media, TOPNET, etc.
Chairs the Parent and Family Weekend committee to coordinate and implement the event.
Works with the Philanthropy Division, WKU Foundation financial manager, and Student Experience budget analyst to identify grants and other funding opportunities to provide new and innovative opportunities for WKU residential students, and to increase the Parent's Fund account.
Establish and oversee the Parent Ambassador Program.
Provide support to the Assistant Vice President of Student Engagement and the Executive Director of Housing & Residence Life for special projects related to student support services
Participates in other duties and activities as required or necessary for the efficient/effective Dean of Students, operation of the Housing Program, and the university.