Engagement Coordinator (Family)

L.A. Family Housing Corporation • North Hollywood, CA

8d

About The Position

The Engagement Coordinator will assist participants to access and obtain services to address their homeless or housing crisis. This role is responsible for direct social services including triage, assessment, eligibility screening, program intake, program orientation, and case management and resource connection. The Engagement Coordinator will maintain accurate participant records including case notes and eligibility documents in our database (e.g. HMIS, CHAMP, etc.). Performs a variety of administrative and direct service duties related to case management. This role may provide services in the LAFH service center, in the field, at Interim Housing sites and other community-based organizations.

Requirements

• Demonstrated familiarity with challenges faced by program participants, including but not limited to health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal issues
• Possess a high level of empathy and acceptance towards individuals seeking services with physical and mental health needs
• Customer Services and conflict resolution skills
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software
• Must be able to perform electronic data entry
• Strong written and verbal communication skills
• Creative problem-solving skills
• Ability to work collaboratively in a team
• Able to maintain and execute confidential information according to HIPAA standards.
• Obtain and maintain CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• Travel is a regular duty for this position and is required 50% of the time
• Use of a personal vehicle to travel between worksites and other locations is required. Must have and maintain a valid California Driver’s License and insurance in good standing
• Ability to work a 9/80 work schedule.
• At least one (1) year work history with relevant transferrable skills

Nice To Haves

• Bilingual (English/Spanish) preferred

Responsibilities

• Conduct initial triage, screening and assessments using a trauma informed and harm reduction model.
• Schedule and perform program intakes onsite or field-base
• Develop housing plans and goals with program participants
• Uses best practices to provide effective housing focused case management services to participants experiencing or at risk of homelessness
• Conduct risk and safety assessments and provide crisis intervention and de-escalation interventions to participants experiencing or at risk of homelessness
• Respond to referrals and walk-in appointments daily
• Coordinate and collaborate with LAFH team members to ensure effective care coordination and program transition
• Coordinate and collaborate with community-based organizations to receive and coordinate program referrals
• Maintain participant records including but not limited to case notes, assessments, enrollment ad exit questionaries and eligibility documents that meet our standard of care and contractual requirements
• Maintain client information through data entry into program database system (e.g. HMIS, CHAMP) to ensure accuracy for monthly, quarterly, and annual contract reports

Benefits

• Health, Dental, Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings Plan, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts (FSA), Legal Access Plan, Employee Appreciation Program, Company Sponsored Employee Events, Staff Development, 9/80 Alternative Work Schedule, Paid Sick, Vacation and 13 Observed Holidays, Public Service Loan Forgiveness Program Eligibility and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees