Coordinator of Media Services

Drew University•Madison, NJ

16d•Onsite

About The Position

Drew University is seeking a Coordinator of Media Services in the Instructional Technology Department to support the effective use of the university's physical and digital learning environments. The coordinator plays a key role in delivering high-quality media and classroom technology services to faculty, staff, and students. The coordinator oversees the day-to-day operations of the Media Resource Center (MRC) and affiliated media labs, ensuring consistent, responsive and customer-focused service. This role supervises, trains and supports student employees who provide audio-visual assistance across campus and is responsible for coordinating students' schedules and approving their timesheets. The coordinator supports classroom and event technology, serving as lead audio-visual technician for high-profile and technically complex events. This is a full-time, non-exempt, 35 hour per week in-person position. Collaboration is central to this role. The coordinator works closely with the Director of Instructional Technology, Media Systems Specialist and other Instructional Technology staff to support campus-wide initiatives, instructional innovation, and community engagement efforts.

Requirements

Bachelor’s degree (BA) or equivalent experience in a related field.
2-3 years of professional experience preferred in audio-visual support, media services, or a related field.
Demonstrated familiarity with classroom technology, audio-visual presentation equipment, video production and principles of 3D printing.
Strong dedication to customer service and proven problem-solving and troubleshooting skills.
Ability to effectively train, supervise and support student workers in a technical services environment.

Responsibilities

Oversee daily operations of the Media Resource Center and related media labs, ensuring all service requests are handled efficiently and professionally.
Manage scheduling and timesheet approval for 8–12 student employees, including hiring, coordinating, onboarding, training, and ongoing supervision.
Serve as a primary responder to the classroom and event technology hotline and resolve critical instructional and event technology issues during assigned shifts.
Provide frontline classroom and event technology support, including on-site troubleshooting and response to service requests.
Act as lead technician for high-profile and mission-critical events, including those involving senior leadership and external guests.
Oversee day-to-day operations of The Nest makerspace, including staffing coordination, user support, and operational readiness.
Coordinate and oversee evening service coverage for the Media Resource Center event support line.
Maintain, update, and contribute to documentation for supported spaces, equipment, and procedures.
Research and recommend new classroom, event, and makerspace technologies in collaboration with the Director of Instructional Technology.
Participate in recruitment and training of student employees related to technical operations and service delivery.
Support mobile audio-visual equipment setup and temporary deployments in locations without permanently installed technology.
Participate in planning and coordination meetings related to instructional spaces, event support, and technology upgrades.
Train faculty, staff, and students on the use of classroom, event, and media equipment and demonstrate functionality as needed.