Coordinator of Academic Advising

Details•San Diego, CA

19h•$27 - $31

About The Position

This is a part-time, temporary, non-benefit-based position with an anticipated end date of May 31, 2026. The appointment is renewable at the discretion of the University and dependent upon performance and continued funding. The Coordinator of Academic Advising plays an integral role in providing academic and student support for undergraduate and graduate business students. The Coordinator supports academic advising and operational logistics. The Coordinator provides daily assistance and guidance to members of the Student Success team, supporting business processes, operations and special projects and activities. The Coordinator plays a key role in the successful logistical operations of specific academic programs by managing course registration. The Coordinator collaborates with other Knauss School of Business employees and across academic program suites to improve student retention and support overall retention goals. The Coordinator must have excellent verbal and written communication skills and the ability to prioritize and multitask during busy times in the office. The ability to work some evenings and weekends to accommodate the schedules of various student classes and co/extracurricular activities is required.

Requirements

Bachelor's degree from an accredited college or university.
2 years of administrative or customer service work experience in a business environment.
Excellent verbal and written communication skills
Ability to prioritize and multitask during busy times in the office.
The ability to work some evenings and weekends to accommodate the schedules of various student classes and co/extracurricular activities is required.

Nice To Haves

3+ years of relevant experience in supporting student services in an academic program and/or advising students in a higher education institution.
Experience with database maintenance preferred.
Experience working with web-based technologies, specifically BlackBoard, Google Docs and/or Dreamweaver preferred.
Experience working in a university environment preferred.
Knowledge of university policies and procedures preferred.
Ability to work with students and faculty, as well as business executives outside the campus community.
Demonstrated experience in providing high quality face-to-face services to customers/students.
Demonstrated experience in event coordination.
Demonstrated working knowledge of MS Office (Outlook, Word, Excel, PowerPoint).
Working with individuals of diverse backgrounds.
Strong written and verbal communication skills.
Excellent interpersonal communications, emotional intelligence and time management skills.
Experience in resolving complex problems in a dynamic work environment.
Must be responsive and exercise great attention to detail.
Must be able to work independently, taking initiative and setting priorities with multiple projects and deadlines in an environment with constantly evolving office procedures and goals.
Reliable individual who works effectively as part of a team.

Responsibilities

Academic Administration: Manage appointment system to ensure a streamlined process for students, advisors and staff.
Monitor the Advising Support emails in case management, handling non-routine student inquiries and directing students to appropriate university resources.
Assist students with questions on options and procedures related to: articulation agreements, transfer of credits, independent studies, substitution/waiver of residency, non-affiliated international program transfer evaluations, course overloads, and graduation petitions as related to their program of study.
Support the SSC with all processes related to the onboarding of transfer students, including responding to messages, communication for the registration and advising process, and coordinating transfer student registration and advising activities.
Support the SSC with all processes related to the declaration of major and onboarding process for continuing students.
Develop and manage business processes for all form submissions between students, advisors, deans, registrar, department chairs, and other departments.
Operational Logistics and Student Support: Oversee course registration for specified graduate programs.
Ensure all students who plan to graduate submit a petition to graduate at the specified time.
Assist with enrollment verification and monitoring for specified graduate programs for purposes such as census and Knauss enrollment tracking.
Work as a liaison between students and the university financial aid office, student accounts, registrar and Torero Hub offices and maintain good working relationships with key personnel within student services related departments on campus.
Assist with scheduling, proctoring, and processing the outcomes of graduate challenge exams.
Ensures that students receive credit for combined degree courses on both their undergraduate and graduate transcripts.
Coordinate with student accounts to ensure that undergraduate students enrolling in courses where they are only receiving graduate units are charged the appropriate tuition for those units.
Assist advisors with processing transfer units from double degree partner institutions.
Distributes announcements and reminders to applicable students and maintains student and degree program calendars as needed.
Ensure student requests/needs are addressed/responded to in a timely manner.
General Administrative Support: Provide outstanding customer service by welcoming and assisting all stakeholders who contact the SSC.
Update Knauss Advising web pages content and coordinate general online presence
Assists in monitoring and coordinating responses to inquiries submitted through email or Case Management for the SSC.
Collaborate with the Student Success Specialist and other SSC coordinators to organize and run SSC team events and projects.
Cover the front desk as needed.
Orders supplies and makes purchases for the advising team.
Reconciles invoices for students and staff and tracks departmental budgets.
Coordinates alumni involvement as needed.
Event Coordination: Coordinate event logistics and efforts in collaboration with the Knauss Marketing Event Coordinator.
Ensure event logistics are executed as desired, including but not limited to venue reservations, catering, AV requirements, parking and materials coordination.
Track RSVPs for events and send reminders.
Assist with on-site set-up, implementation and break-down of events.
Other duties as assigned.