Hawaii - Coordinator, Nippon Rent-a-Car

Human Resources – JTB Americas Group of Companies (JTB Americas, JTB Hawaii, JTB Hawaii Travel, JTB USA, MC&A, Tachibana Enterprises, Travel Plaza Transportation) • Honolulu, HI

23d • $17 - $23

About The Position

JTB Hawaii, Inc., is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands. The company has evolved from its roots in servicing inbound Japan travelers to its current position as a provider of creative and comprehensive global travel and entertainment solutions. Nippon Rent A Car department (NRC) is responsible for the handling and processing rent-a-car reservations and agreements while delivering excellent customer service.

Requirements

• High school diploma; or equivalent combination of education and experience.
• Possess more than one (1) year of experience in the travel industry or equivalent skills.
• Bi-lingual language skills required to speak, read and write in both English and Japanese.
• Possess knowledge of the tour industry, tour movements, and arrangements; possess understanding of Japanese culture and etiquette.
• Possess working knowledge of basic computer systems, application programs such as Microsoft Office, email, and standard office equipment.
• Able to plan, organize, and assign activities.
• Possess valid Hawaii driver’s license with clean abstract.

Responsibilities

• Rental Service: Handle customer inquiries such as availability and cost of vehicles.
• Process rental of vehicle and any optional products.
• Collect payment and complete required paperwork.
• Problem Resolution: Resolve minor problems and complaints, and assist with emergencies, as needed.
• Update management on incidents with tours such as accidents and long flight delays.
• Reporting: Perform basic revenue tracking and process marketing data for the daily report.
• Perform special projects and other miscellaneous duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED