Coordinator, Mission Support - PT

Avelo Airlines, Inc.•Houston, TX

6d•Onsite

About The Position

On April 28, 2021, Avelo took flight as America’s first new airline in nearly 15 years – ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: “To inspire travel” and we’ve done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading! PURPOSE: The Coordinator, Mission Support provides real-time operational and administrative support across the Airports & Customer Support organization. This role serves as a central coordination point for Airport Operations, the Customer Support Center, and Special Charter Missions. Coordinators ensure smooth communication, timely resolution of issues, and effective tracking of both station and system-level activities. The position reinforces Avelo’s commitment to safe, reliable, and efficient operations while delivering a caring Customer experience. This is an on-site position based in Avelo’s Operations Control Center (OCC) located in Houston, TX.

Requirements

High School diploma or equivalent required; Bachelor’s degree in aviation management, business, or related field preferred.
1–3 years of airline operations, customer support, or related experience.
Strong organizational and communication skills, with the ability to manage multiple tasks simultaneously.
Proficient in Microsoft Office Suite and collaborative platforms such as Smartsheet or Microsoft Teams.
Ability to analyze data, prepare reports, and communicate findings clearly.
Flexible and able to work in a 24/7 operational environment, including nights, weekends, and holidays as needed.

Nice To Haves

Previous experience in an airline Operations Control Center, Airport Operations, or Special Missions preferred.
Ability to remain calm, professional, and solution-focused in a fast-paced, high-stress environment.
Strong focus on Customer advocacy during irregular operations while maintaining balance with operational requirements.
Demonstrated commitment to enhancing both Customer experience and Crewmember support.

Responsibilities

Provide real-time support to Airport Operations, Customer Support Center Crewmembers, and Special Charter Missions.
Serve as a Customer advocate within the OCC by ensuring timely, transparent, and accurate communications to Customers during irregular operations (IRROPS).
Make operational decisions on Customer handling and compensation, balancing Customer needs with operational realities.
Monitor system performance and escalate issues to leadership as needed.
Coordinate the flow of information between stations, the Customer Support Center, Charters, and other departments within the OCC.
Support the planning and execution of Special Charter Missions, including logistics coordination, documentation, and Crewmember support.
Maintain operational logs, reports, and dashboards to track performance, irregular operations, and key initiatives.
Assist in the execution and updates of the Airports Support & Customer Operations Playbook and Special Missions procedures.
Provide administrative and logistical support to Mission Support leadership, including preparing reports, summaries, and communications.
Participate in post-IROPS and post-Mission debriefs, ensuring lessons learned are documented and action items are tracked.
Contribute to continuous improvement efforts by identifying inefficiencies and recommending process enhancements.
May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.)