Coordinator, Maddock Alumni Center

Brown University•Providence, RI

13h•Hybrid

About The Position

The Coordinator, Maddock Alumni Center (“the Coordinator”) is a highly visible in-person role that serves as the front-line representative of the Office of Alumni Relations and, by extension, the Division of Advancement. This position provides hospitality, information, and assistance to alumni, visitors, and community members while ensuring that the Maddock Alumni Center is preserved, maintained, and utilized as a welcoming, professional, and well-managed space for the University community. As part of the Finance & Operations team, the Coordinator oversees the daily operations of the historic Maddock Alumni Center, including reception, scheduling, building access, supervision of student workers assigned to the front desk, and coordination with other campus offices, such as Facilities. A key responsibility of the Coordinator’s role is stewarding the Maddock Alumni Center’s physical upkeep and preservation while coordinating its use for meetings, programs, and events. The Coordinator manages central supply management and distribution in support of Alumni Relations programs and volunteer cohorts, ensuring timely fulfillment of materials and resources. The role also maintains departmental calendars, assists with on-campus event logistics, and ensures Maddock is consistently “guest ready”, that is, prepared for high-profile visitors, programs, and alumni gatherings. In addition, the Coordinator recruits, trains, and supervises a team of student workers, managing their schedules, approving timesheets, and directing their projects. By combining hospitality, operational expertise, and facility stewardship, this position plays a vital role in ensuring the Maddock Alumni Center remains a hub of alumni connection and a visible anchor of Alumni Relations.

Requirements

Bachelor's degree, or equivalent combination of education and experience.
Minimum 2 years of experience in a related field such as nonprofit or higher education administrative support, customer service, public relations, or hospitality.
Ability to function independently, reliably, and responsibly as the department’s on-site staff representative and designated monitor of the building’s facilities and activities.
Expertise in Microsoft and Google platforms, especially Google Calendar and email, Google Docs, Microsoft Word, Excel, and PowerPoint.
Experience handling multi-line phone systems.
Demonstrated ability with multi-tasking: evaluating and prioritizing requests, and channeling requests to the appropriate resource.
Attention to detail and excellent organizational, interpersonal, and project and time management skills.
Excellent oral and written communication skills.
Excellent interpersonal skills: professionalism, patience, and tact in dealing with a wide variety of people and circumstances.
Demonstrated ability to retain or gather large amounts of information.
Ability to maintain confidentiality.
Customer-focused, customer service orientation.
Poised, maintaining "grace under pressure" while managing competing priorities.
Must be able to work occasional nights and weekends based on special events.
Background Check: All offers of employment are contingent upon a successful criminal background check and education verification satisfactory to Brown.

Nice To Haves

Experience in supervising and evaluating student interns.

Responsibilities

Provides hospitality, information, and assistance to alumni, visitors, and community members
Ensures that the Maddock Alumni Center is preserved, maintained, and utilized as a welcoming, professional, and well-managed space
Oversees the daily operations of the historic Maddock Alumni Center, including reception, scheduling, building access, supervision of student workers assigned to the front desk, and coordination with other campus offices, such as Facilities
Stewards the Maddock Alumni Center’s physical upkeep and preservation while coordinating its use for meetings, programs, and events
Manages central supply management and distribution in support of Alumni Relations programs and volunteer cohorts, ensuring timely fulfillment of materials and resources
Maintains departmental calendars
Assists with on-campus event logistics
Ensures Maddock is consistently “guest ready”, that is, prepared for high-profile visitors, programs, and alumni gatherings
Recruits, trains, and supervises a team of student workers, managing their schedules, approving timesheets, and directing their projects