Coordinator Intake MH

Metrocare Services•Dallas, TX

About The Position

The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve. The position provides information on services and supports for which the individual may be eligible. Specifically, new referrals are contacted and scheduled for assessment within appropriate time frames. The IC performs screenings for individuals seeking services and supports; provides an explanation of services and supports using DADS approved documents; triages immediate needs in response to crisis situations; conducts financial assessments and determines whether a request can be met with resources at the MRA or whether the individual will be directed to alternate resources in the community.

Requirements

Bachelors degree from an accredited college or university with a major in the human services or AA in human services with 3 years experience working in the field of mental health or other developmental disabilities
Basic math skills required.
Ability to apply common sense understanding to carry out simple one or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.
Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
Ability to utilize Internet for resources.
Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
Liability insurance required if employee will operate personal vehicle on Center property or for Center business.
Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business.
Must have an acceptable driving record.

Responsibilities

Adheres to agency policies and procedures.
Meets established deadlines and performance expectations; promptly informs his/her supervisor of issues that may interfere with doing so.
Follows written and verbal instructions, seeking timely clarification when needed.
Maintains the physical presentability of the work environment in a tidy and organized manner; reports facility maintenance needs to the local facility manager when observed.
Displays a positive attitude that promotes harmony and teamwork, and demonstrates an atmosphere of customer friendliness and professionalism.
Dresses in a professional manner, adhering to the agency dress code, and refrains from clothing that may be disruptive to consumers or other staff on the unit.
Maintains an acceptable work record by being punctual to arrive at work and return from breaks; requests Planned Leave within acceptable time frames established by the supervisor to insure adequate coverage is available on the unit.
Attempts to perform all tasks with attention to a high degree of accuracy and professionalism.
Develops and maintains effective working relationships with co-workers and other inter/intra agency staff.
Follows the administrative chain of command in addressing work related issues.
Refrains from gossip or personal conversation within the hearing of consumers or collaterals.
Responds to requests for service in a professional and courteous manner.
Resolves conflicts in a manner that demonstrates respect for self and others.
Maintains current licensure status, as appropriate, and supplies Human Resources personnel with copies of current or renewed licenses/credentials prior to rendering/ billing for services.
Participates in regularly scheduled supervision, team staffings, and unit staff meetings.
Informs appropriate unit personnel of scheduled appointments or expected visitors to the unit.
Refrains from bringing children and other family members to the unit except for brief periods of time on rare occasion.
Performs other duties as assigned.