COORDINATOR INFORMATION TECH HOSPITAL

Covenant HealthCare•Saginaw, MI

About The Position

This individual helps direct the operations of the Information Technology Electronic Medical Records (EMR) teams impacting the Hospital and Hospital Outpatient Departments (HOD). This responsibility includes supervision of staffing, training, and scheduling. Maintains effective communication with administration, patient services leadership, physicians and staff. Ensures assigned services meet accreditation standards, are cost-contained and provide quality service in an expeditious manner. You will need to demonstrate excellent customer service performance in that your attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant HealthCare and the commitment to Extraordinary Care for Every Generation. In addition to the duties described above, IT Coordinator Hospital and Hospital Outpatient Departments is responsible for the following:

Requirements

Bachelors degree required.
Epic Certification in one application required.
A minimum of 5-years leading projects and / or individuals or 2 years of leadership experience required.
Proven experience leading people/teams/initiatives/projects
Solid technical background with understanding and/or hands-on experience in software and web technologies
Excellent client-facing and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills
Strong working knowledge of Microsoft Office
Must demonstrate ability to work independently as well as in small or large teams
Demonstrates the ability to resolve problems timely and effectively
Must be detail oriented and have a skill for information probing to fully understand the underlying needs that drive projects or cause roadblocks
Must be approachable and have the ability to deal positively with employees at all levels of the organization
Sound decision making ability
Protects and maintains the confidential nature of information
Ability to consistently meet assigned deadlines for projects Ability to manage complex projects and assign / monitor tasks of others on application teams
Must demonstrate a positive and enthusiastic attitude Ability to accept and adapt to change
Demonstrate creativity and innovation to improve work processes
Ability to maintain punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards
Frequent standing, walking, sitting, handling, feeling, talking, hearing, and near vision
Occasional lifting up to 10 lbs.
Occasional reclining, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, squatting, crawling, twisting, reaching, far vision, and depth perception.

Nice To Haves

Masters preferred.
Multiple applications preferred.
Minimum of 5-years experience with vendor software and its operations preferred.

Responsibilities

Resource manager responsible for assigning the right people to the right projects at the right time.
Manage and monitor resource utilization ensuring productivity and addressing issues of capacity.
Manage and monitor service and support requests to ensure they meet established service level agreements.
Escalation point for service and support issues requiring leadership support.
Assist with hiring and organizational structure for areas in which they are responsible.
Supports the organizations Mission, Vision and Values through demonstrated actions and leadership, and focuses staff on their commitment to strategic plan.
Maintains current knowledge of advancements in areas of responsibility.
Demonstrates excellent customer service.
Contributes to organization success targets for quality, employee engagement, customer service, and net operating margin.
Supports and promotes collaboration, cooperation and teamwork across departments.
Work in coordination with the IT Manager Hospital and Hospital Outpatient Departments to support all Hospital and HOD settings for both Covenant and affiliate facilities.