Coordinator II, Customer Service (National IKC)
About The Position
The Customer Service Specialist II performs administrative and customer service tasks. The position answers incoming calls, responds to inquiries, and provides program information telephonically and by email. In addition, the role uploads forms electronically, processes incoming mail, and performs various administrative tasks as required. This role must obtain a good understanding of the IKC programs to answer questions and be a resource. This role has developed strong critical thinking abilities with base knowledge to troubleshoot questions. This role must have complete initial training period and has gained independence in role.
Responsibilities
- Answers and appropriately directs inbound calls while communicating program information to patients, providers, dialysis centers, and other caregivers
- Other duties as assigned. (e.g. uploading forms electronically, processing incoming mail)
Benefits
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
