Full-time 1st Shift Coordinator I, Contact Center Operations Non Store Operations - NOT REMOTE
About The Position
We are currently searching for a Coordinator I, Contact Center Operations to join our Health & Wellness facility in Carrollton, TX. This position requires you to work onsite. Candidates will need to be available to work an 8-hour shift between the hours of 8am and 8pm. This full-time position will work up to 40 hours per work week and will be paid $18.40 per hour with a 3.2% annual bonus. Our facility is open Monday through Sunday, so weekend availability is required. Walmart Mail Order Pharmacy team focuses on delivering the highest level of care for our patients throughout the entire country every single day. Our Walmart Mail Order Pharmacy team operates in many ways like a traditional pharmacy, just without meeting our customers face-to-face. We believe our people at Walmart Mail Order make the difference and we are committed to developing and empowering our team to help our patients and associates live better. Walmart Mail Order Pharmacy plays an integral part in our mission to making health care more accessible, convenient, and affordable for the customers in the communities we serve.
Requirements
- 1-3 years of basic computer processing/data entry software
- Strong customer service skills working in a Call Center
Nice To Haves
- Experience in a Pharmacy environment (Preferred)
Responsibilities
- Provides customer service by sharing accurate and timely information to customers as per simple FAQ based queries; using decision support tools to resolve issues; implementing appropriate resolution; providing information to customers; utilizing quality guidelines; and identifying and escalating high impact issues as necessary.
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
Benefits
- Beyond competitive pay, you can receive incentive awards for your performance.
- Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
- Health benefits include medical, vision and dental coverage.
- Financial benefits include 401(k), stock purchase and company-paid life insurance.
- Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
