Contact Center Specialist I - SRS Contact Center - Day Shift - Full Time
About The Position
With minimal supervision, Contact Center Specialist supports patients by completing new patient registration, acclimating patients to SRS features and programs. Contact Center Specialist answer incoming calls for Sharp Rees Stealy Medical Centers. CCS are responsible for interacting with patients to obtain demographic information necessary to create or update patient account. Verifies insurance eligibility prior to scheduling appointments utilizing various automated eligibility systems. Operates electronic health record system to obtain and record information; in addition, responsible for clearly and effectively communicating messages to patient/clinic staff. This position is responsible for supporting patients via various communication channels. CCS are expected to provide a provide a high level of customer service in a fast-paced environment while meeting established metrics. Other related duties as assigned.
Requirements
- H.S. Diploma or Equivalent
- 1 Year relevant work experience in customer service, retail, or call center; or two years of post-secondary education or higher.
Nice To Haves
- Experience serving customers in a service-oriented environment, preferably in a call center or medical office.
Responsibilities
- Customer service/Communication
- Scheduling/Task Management
- Verifies and updates insurance and demographic information
- Schedule Adherence
- Critical Thinking
- Change Management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
