Coordinator I, Client Services

Advarra

17h•$50,000 - $66,974•Remote

About The Position

The Client Services Coordinator I is responsible for processing assigned submissions in a timely manner, providing exemplary customer service and serves as the main point of client contact for submissions assigned. This position will provide direct assistance with the day-to-day administrative activities supporting operations.

Nice To Haves

Bachelor’s degree
Two (2)+ years of experience in a customer service role or in an office environment (preferably in a regulated industry)
Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook

Responsibilities

Acts as the primary point of contact for Sponsor/CRO and Principal Investigator/site communications regarding submissions
Conducts thorough administrative reviews of submissions, liaising with study and site personnel to address any missing information or issues to ensure timely completion
Documents and adheres to client requirements, including organizational and protocol notes
Provides proactive support to the team by assisting with task reassignments and managing documentation for foreign language translations
Maintains a high level of accuracy and attention to detail, collaborating with the quality control team to minimize errors
Ensures timely completion of tasks within expected turnaround times and promptly responds to customer inquiries within 24 hours
Escalates customer or timeline issues to direct supervisors as needed and participates in process improvement initiatives
Attends conferences and workshops, and completes assigned trainings promptly
Processes various items starting from MODs with minimal ICF impact, progressing to MODs with greater ICF impact, and handling PROs/SSUs/clients upon promotion to CSC II