Coordinator I Catering

Omni Hotels & Resorts•Oklahoma City, OK

About The Position

The Catering Coordinator is responsible for clerical, administrative, and other duties to assist in the smooth operation of the Catering & Convention Services department. He/she is also responsible for providing attentive, courteous, and efficient service to all guests.

Requirements

Must have working knowledge of Excel, Word, Outlook, Power Point
Required to work flexible schedules, this includes some evenings and weekends
Must be organized and detail-oriented
Must be able to handle multiple tasks at one time
Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
Stand, walk or sit for an extended period or for an entire work shift.
Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Nice To Haves

Previous hotel, catering, and Delphi FDC experience preferred

Responsibilities

Answers incoming telephone calls from all Sales/ Catering lines
Responds to telephone inquiries by determining client’s needs and specifications for referral to Catering Sales Managers
Processes all incoming correspondences
Ensures that all filing systems are maintained according to specs
Gathers and organizes all materials for weekly/monthly reports as directed
Daily office duties to include BEO & Group Resume Distribution, BEO Change Log, communication of hotel schedule of events and Group Medallia survey responses
Assist managers with VIP amenities, site alert forms etc.
In charge of all paperwork involved when turning over a catering file from tentative and definite (signed agreement, estimate, room blocks, MOP, booking recap, suite request forms)
Responsible for making sure that the front desk has wedding packets available
Creates Group Resume Shells to assist the Catering & Convention Services Mangers
Completes necessary documentation for telephone requests, amenity requests, key requests, banner requests, transportation request and vendor requests, suite requests and AV requests
Assists with creating and making changes to Banquet Event Orders (BEO’s)
Coordinates Menu Tastings
If needed, will assist with site visits
Multi-task and prioritize multiple requests and information; time management skills are necessary
Detailed knowledge of the hotel meeting space, group dynamics and event details
Property-wide departmental interaction
Knowledge of hotel services and events
Ensure an efficient and professional working environment with open communication
Coordinates and provides office coverage when Sales Administrative Assistant is out of office
Special projects and other duties as assigned by Director of Catering & Convention Services
In the absence of the sales coordinator assumes responsibilities for completing essential tasks normally completed by that individual.
Completes group commission and rebate requests for all actualized events.