Coordinator for the Division of Tenant & Owner Resources

City of New York•New York City, NY

About The Position

About HPD, the Office of Housing Access and Stability: The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth. The Office of Housing Access and Stability (“HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings. Your Team: At HPD, rent subsidy programs are administered by the Division of Tenant & Owner Resources (DTOR). HPD’s rental subsidies, including Section 8 or the Housing Choice Voucher (HCV) program, provide funding to eligible low-income families for rental assistance toward decent, safe, and affordable housing in a neighborhood of their choice. Families pay approximately 30% of their income toward rent, and the NYC Department of Housing Preservation and Development (HPD) pays the difference, directly to the owner. The unit must have a rent that is determined reasonable and affordable by HPD and must meet federal Housing Quality Standards (HQS) to be approved. Your Impact: The coordinator for the Legal Support Unit (LSU) in the Division of Tenant and Owner Resources, reports directly to the Director of the Legal Support Unit. The coordinator supervises and coordinates the work of court liaisons that respond to housing court subpoenas and inquiries. The coordinator may appear in housing court, meets/communicates with tenants, owners of property, attorneys, advocates, judges, management firms, and related parties to provide information and documentation concerning HPD HAS rental subsidy program rules, regulations and policies. The coordinator ensures that court liaisons respond and appear in court timely and provide accurate and clear information, prepares records for FOIL requests, monitors the LSU court calendar, LSU telephone hotlines and email accounts to ensure work is assigned, performed, tracked and accurate. The coordinator runs reports to monitor and track productivity and efficiency of the team. The coordinator reviews power of attorneys for compliance with statutes, communicates results of review internal and externally, and updates program records. The coordinator works with the works with other City agencies including New York City Office of Corporation Counsel and New York City Comptroller.

Requirements

A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Nice To Haves

Excellent communication skills (both written and oral)
Computer knowledge (Word, Excel, PowerPoint and Access) HPD databases SMS, Emphays ELITE, DDMS
Strong analytical and interpersonal skills
Strong organizational skills
Experience appearing in NYC housing court and responding to subpoenas served on HPD concerning the HPD rental subsidy programs
Experience responding to written and oral inquiries from advocates, attorneys, NYC housing court judges and attorneys, tenants and owners of property concerning the HPD rental subsidy programs
Knowledge of and ability to use NY ecourts and NYSEF to obtain information concerning court cases
Knowledge of HPD rental subsidy programs or Section 8 subsidy preferred
Bilingual a plus
A NYS driver’s license is preferred

Responsibilities

Be able to work independently and manage own workload
Train, manage and ensure that staff is complying with HPD rent subsidy administrative plans and policies, and federal regulation and policies
Responsible for public communication, ensuring that accurate information is relayed to owners of property, tenants, attorneys, advocates and public as well as community leaders and other governmental entities
Supervise staff, approve timesheets, perform periodic performance appraisals, provide ongoing feedback as review and approve disciplinary actions against staff in accordance with HPD’s established policies and procedures
Provide guidance to staff reviewing cases using knowledge of the HPD rental subsidy programs’ tasks including, but not limited to application screenings, eligibility determinations, preparation of Housing Assistance Payment (HAP) contracts, client briefings, rent calculations, filed preparation, annual and interim reexaminations, and client transfers
Analyze complex case and concisely in writing, document the case history, and determine if the HPD rent subsidy program procedures were adhered to and be able to communicate findings
Review various types of legal and financial documents
Work on special projects and initiatives as determined by management
Assist with document transfers and verification of information in documents prepared for NY Supreme Court
Conduct conferences with tenants and advocates for cases that HPD settled pursuant to litigation
Work with the senior management team to implement and maintain best practice operations
Attend meetings, conferences and trainings as required
May represent the Division at community events and workshops
May be required to work evenings and weekends