Coordinator for Student Success & Care Center-Mountwest Community & Technical College-Cabell Co.

State of West Virginia•Charleston, WV

52d

About The Position

The Coordinator for Student Success and Care Center supports the overall well-being and success of Mountwest students by coordinating programs and services that remove barriers to learning, enhance accessibility support, and promote student wellness. This position plays a key role within the Student Care Center, serving as a compassionate and proactive resource for students facing personal, academic, or situational challenges. The coordinator connects students to campus and community resources, ensuring they have the support necessary to persist and succeed. Additionally, this position manages the college's Accessibility Services program and wellness initiatives, fostering an inclusive and supportive campus environment.

Requirements

Bachelor's degree in Counseling, Education, Social Work, Psychology, Rehabilitation, or a related field required
Strong understanding of the ADA, Section 504, and best practices in accessibility services and accommodations.
Excellent interpersonal and communication skills, with the ability to build rapport and foster trust with students.
Demonstrated commitment to success of students with disabilities and any student facing personal or academic barriers.
Strong organizational, problem-solving, and case management skills.
Ability to maintain confidentiality and handle sensitive information appropriately.
Understanding of FERPA and HIPPA.
Proven ability to collaborate effectively with faculty, staff, and external partners.
Proficiency with Microsoft Office and student success software systems.

Nice To Haves

Master's degree preferred.
Experience working in higher education, social work, counseling, or case management, is preferred.
Knowledge of local community resources and experience collaborating with external service agencies preferred.

Responsibilities

Administer the Accessibility Services program, ensuring compliance with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other relevant laws and institutional policies.
Serve as the first point of contact for students requesting disability-related accommodations or support.
Coordinate intake, review documentation, and develop individualized accommodation plans for eligible students.
Serve as a central point of contact within the Student Care Center, assisting students in identifying and removing barriers to success by connecting them with campus resources (academic support, financial aid, advising, etc.) and community-based services (mental health, housing, transportation, food assistance, etc.).
Provide holistic support through proactive outreach, case management, and follow-up to ensure students are connected with appropriate resources and remain engaged.
Develop and maintain partnerships with community agencies and organizations to enhance available student support services and referral networks.
Collaborate with faculty, staff, and campus departments to promote awareness of available student care and wellness resources.
Manage the Student Wellness Advisory Board, including scheduling meetings, preparing agendas, and coordinating related wellness initiatives and events.
Assist in developing and delivering workshops, trainings, and outreach programs focused on disability awareness, wellness, and student success.
Maintain accurate and confidential records in compliance with FERPA and institutional policies.
Collect and analyze data to assess program effectiveness and recommend improvements to enhance student outcomes.
Support campus-wide wellness, retention, and student success initiatives within the Division of Student Services.
Serve as an active team member within the Division of Student Services and assisting with enrollment and retention initiatives.
Perform other duties as assigned.