Coordinator External Quality

Versiti•Grand Rapids, MI

About The Position

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary This role provides entry-level support to the Quality department. This role supports the overall quality program and may serve as a liaison between the Quality team and other service lines of Versiti. He/she/they may support other service lines by providing quality input on projects and everyday tasks. Total Rewards Package Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Requirements

High School Diploma required or equivalent required
1-3 years experience required with H.S. diploma required
1-3 years experience required with associates degree required
Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals required
Must have basic mathematical aptitude such as adding and subtracting two-digit numbers and multiplication and divisions with 10’s and 100’s to be used for weight measurement, volume, distance, and money. required
Ability to apply judgment to detailed but very structured written or oral instructions and to deal with problems involving concrete variable in standardized work procedures. required
Able to organize work to provide productive workflow needed in component preparation. required
Applies knowledge of the principles and practices in a recognized professional field requiring academic preparation required
Applies knowledge of standardized rules, procedures, and operations within own area required
Performs actions based on previously established guidelines required
Excellent oral communication skills required
Proficiency in Microsoft Office required
Possess strong attention to detail required
Possess good interpersonal skills required
Personal Computer (desktop, laptop, tablet) required
General office equipment (computer, printer, fax, copy machine) required
Microsoft Suite (Word, Excel, PowerPoint) required

Nice To Haves

Associate's Degree (in Clinical Laboratory Science, life sciences, engineering with science minor, scientific discipline, or allied health science discipline) preferred
Bachelor's Degree (in Clinical Laboratory Science, life sciences, engineering with science minor, scientific discipline, or allied health science discipline) preferred
Experience in QMS, QA, QC, or Quality Auditing preferably in an environment such as blood banking, pharmaceutical, medical devices, or a hospital, preferred
Good knowledge of Quality Systems, Compliance, Supplier Quality etc. areas achieved through prior study, preferred preferred
ASQ CQA, ASQ CQT preferred

Responsibilities

Assists Manager in executing the Quality Plan and ensuring compliance with applicable regulations and standards.
Assists Manager in identifying quality system improvements.
Integrates continuous improvement practices adopted by Versiti into quality systems, education, and improvement activities.
Supports internal/external assessments as assigned.
Prioritize tasks to meet the needs of assigned quality objectives.
May prepares charts, tables, etc. to analyze quality metrics.
Review, analyze, approve, and monitor events logged in event management system.
Provide support to the supplier quality and contract function(s) with a focus on supplier/ customer/ service development-related projects/initiatives
Support the implementation and maintenance of the Supplier Quality Management process to ensure excellent quality of purchased goods
Initiate and resolve supplier non-conformances including root cause and corrective/preventive actions to hold suppliers accountable to Supplier Corrective Action Request (SCAR) commitments
Initiate and resolve Quality exceptions, root cause investigations, containment/corrective actions, risk-based escalation (as appropriate)
Support continuous improvement initiatives, quality system and procedure adjustments
May perform supplier audits and assess non-conformance / audit findings and participate in closure of supplier actions, as needed
May support the maintenance of the contract management process to ensure a consistent and efficient process for the initiation, negotiation, development, review, execution, documentation, monitoring and modification of contractual agreements
May reviewing incoming material from suppliers, if needed, to determine appropriate disposition
Performs other duties as assigned
Complies with all policies and standards