Coordinator, Delivery Services II

MasterBrand Cabinets LLC•Sioux Falls, SD

4h•Onsite

About The Position

The Delivery Service Coordinator is a key member of the Sioux Falls, South Dakota showroom team, responsible for overseeing the scheduling, coordination, and execution of all delivery operations. This role ensures that products are delivered to customers efficiently, accurately, and with a focus on customer satisfaction.

Requirements

High school diploma or equivalent; additional education in logistics or customer service is a plus.
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Experience with scheduling software and basic computer applications.
Ability to work collaboratively in a fast-paced environment.
Problem-solving skills and a customer-focused mindset.
Should be able to lift 40lbs
Safe driving record and practice safe driving habits
Knowledge of Sioux Falls area and surrounding communities is beneficial.

Responsibilities

Coordinate delivery schedules with customers, showroom staff, and delivery teams to ensure timely service.
Communicate proactively with customers regarding delivery status, expected arrival times, and any changes to schedules.
Maintain accurate records of all deliveries, including dates, times, customer details, and any special instructions.
Work closely with warehouse and logistics staff to ensure products are prepared for delivery and loaded securely.
Resolve any delivery-related issues promptly, such as delays, damaged products, or customer concerns.
Monitor delivery routes and optimize schedules to maximize efficiency and minimize costs.
Ensure compliance with showroom policies, safety standards, and regulatory requirements.
Assist in training new delivery staff on procedures, customer service expectations, and safety protocols.

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