Coordinator Customer Service BI II

Metrocare Services•Hillside, NY

11d

About The Position

GENERAL DESCRIPTION: The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve. Metrocare thrives with talented and high-energy associates working in a team environment. A commitment to excellence and customer service through people is deeply rooted. The Service Coordinator is a customer service-oriented individual who will assist our customers seeking developmental disability services in making the right decisions for their loved ones. The Service Coordinator also provides assistance in accessing medical, social, educational, and other appropriate services and supports that will help an individual achieve quality of life and community participation acceptable to the individual or Legally Authorized Representative (LAR) on the individuals behalf. Metrocare understands that the quality of our team determines our destiny. We hire carefully, train extensively, and grow your skills so we can grow along with you. We appreciate our staff as people and as workers, and we reward them handsomely for their outstanding performance. The Service Coordinator advocates and represents the desires of the individual in service delivery. The Service Coordinator also provides assistance in problem resolution between the provider and the consumer. The Service Coordinator will also be monitoring to determine if specialized services are provided and that the services are helping the person to achieve their desired outcomes.

Requirements

Bachelor's or advanced degree from an accredited college/university.
One year of experience working with Intellectual Developmental Disability Population.
Knowledge of Laws, Regulations, and Policies & Procedures including, but not limited to: Appropriate Local Intellectual and Developmental Disability Authority (LIDDA) policies, procedures, and standards; LIDDA requirements regarding service coordination and case management; plan of services and supports development and implementation; person-directed planning consistent with DADS Person Directed Planning and Family Directed Planning Guidelines for Individuals with Intellectual and Developmental Disabilities; permanency planning; crisis prevention and management, monitoring, assessment, and service planning and coordination; community support services availability and management; andadvocacy for individuals.
Bilingual Required.
Basic math skills required.
Ability to apply common sense understanding to carry out simple one or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.
Ability to work well with minimal supervision.
Ability to work within a team setting.
Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
Basic computer skills, Windows 95 and Microsoft Word.
Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
Liability insurance required if employee will operate personal vehicle on Center property or for Center business.
Must be insurable by Centers liability carrier if employee operates a Center vehicle or drives personal car on Center business.
Must have an acceptable driving record.

Nice To Haves

Bachelor’s or advanced degree from an accredited college/university in the field of: social, behavioral, human services.
Master's degree in preferred list of fields with 0 years of experience
Prefer experience with Askesis
Ability to utilize Internet for resources.

Responsibilities

Meets with developmental disability customers at their homes, listening carefully to ascertain their needs, and helping them determine what services they require.
Makes recommendations for, and explaining services to customers, based on their needs.
Takes customers initial service requests.
Enters information into our computer system.
Helps customers access services to help them achieve the quality of life they desire
Meets with customers monthly or quarterly to ensure they are getting needed services, to evaluate the effectiveness of the services in meeting needs, and to determine new problems and new interventions.
Meets with developmental disability services providers to learn their services, to arrange services for customers, to advocate for our customers, and to make sure they are taking care of our customers.
Assists when a crisis arises, be available to help link and assist customers to secure services that will enable them to prevent future crises
Acts as primary customer contact, ensuring that satisfaction is the end result.
Performs other duties as assigned.