Bi-Lingual Customer Service Representative

Toyota of Easley • Easley, SC

3d

About The Position

Toyota of Easley is seeking an energetic, bi-lingual individual to join our unique and fast-paced Customer Service team. This is a great opportunity to start your automotive career and familiarize yourself with the entire dealership experience. At Toyota of Easley, we are more than just a dealership. We are a family-oriented team dedicated to creating a positive environment. Our culture is important to us. We believe in giving exceptional service to our valued customers. We are committed to providing the best guest experiences and establishing life-long relationships with our customers.

Requirements

• Must be fully bi-lingual in Spanish.
• Good verbal and written communication skills.
• Able to handle objections over the phone.
• Time management, prioritization skills, and the ability to multi-task are required.
• Self-motivated and goal-oriented.
• Must be willing to submit to a drug screen before employment.
• Must have a clean & valid driver’s license.
• Must have a great attitude and want to work within a team.

Nice To Haves

• Proficient with Microsoft Word, Excel, and Outlook preferred.

Responsibilities

• Responsible for making outbound and follow-up calls to recent service department customers.
• Oversee customer relations databases for communication opportunities with customers.
• Educate yourself on the latest service & product offerings, including pricing.
• Schedule appointments over the phone with new and returning customers.
• Be available to respond to email inquiries in a professional, well-spoken manner.
• Prepared to interact with customers via phone calls and/or email daily.
• Direct customers to product information resources, including those available on the Internet.
• Must be able to communicate effectively with all departments.

Benefits

• Opportunity for internal promotion and career growth with the company
• Paid training provided.
• 5-day work week with no Sundays.
• Up to 3 weeks of paid vacation
• $25,000 company-paid life insurance policy.
• Employee purchase and service discounts.
• 401K Plan Options with company match.
• Full benefits include voluntary short and long-term disability, dental, health, and vision insurance options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed