Coordinator, Customer Development

Tapestry•New York, NY

24d•$65,000 - $70,000•Hybrid

About The Position

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.Primary Purpose: Support the implementation of the Coach Omni Customer Development strategy with a focus on in-store digital clienteling tools & services. The role will report into the Manager, Omnichannel Customer Development. The successful individual will leverage their proficiency in customer experience to... Support the day-to-day usage of the in-store digital clienteling platform, Client Compass, and act as a key resource and technical expert for store teams and cross-functional partners Act as liaison between store teams and IT team in order to identify, troubleshoot, and resolve technical issues within the digital clienteling platform Assist manager in creation of resources that drive in-store clienteling Keep open lines of communication with the field to solicit feedback on clienteling tools and programs to implement future improvements Partner with third party app provider of digital clienteling platform to resolve technical issues and provide feedback Pull and monitor Customer Development KPIs and goals to track organization’s progress Support new and innovative omni client experience pilots through strategic planning, technical implementation and tracking results Manage the in-store clienteling client amenities and gifting programs Develop email and SMS scripts to support store outreach for clienteling campaigns and events

Requirements

Minimum 1-3 years professional experience in retail or customer experience
Passionate about building innovative customer experiences
Successful experiences in working cross-functionally
Critical thinking and problem-solving skills
Hands on, "get it done" mentality
Project Management experience
Exceptional written and oral communication skills
Strong teamwork abilities
High degree in proficiency in PowerPoint, Excel, Word and Microsoft Office
Strong organizational skills with the ability to handle multiple priorities at once

Nice To Haves

In-store retail experience a plus

Responsibilities

Support the day-to-day usage of the in-store digital clienteling platform, Client Compass, and act as a key resource and technical expert for store teams and cross-functional partners
Act as liaison between store teams and IT team in order to identify, troubleshoot, and resolve technical issues within the digital clienteling platform
Assist manager in creation of resources that drive in-store clienteling
Keep open lines of communication with the field to solicit feedback on clienteling tools and programs to implement future improvements
Partner with third party app provider of digital clienteling platform to resolve technical issues and provide feedback
Pull and monitor Customer Development KPIs and goals to track organization’s progress
Support new and innovative omni client experience pilots through strategic planning, technical implementation and tracking results
Manage the in-store clienteling client amenities and gifting programs
Develop email and SMS scripts to support store outreach for clienteling campaigns and events