Coordinator, CRM Operations

Inter Miami CF LLC•Fort Lauderdale, FL

51d

About The Position

At Inter Miami CF, we are seeking an enthusiastic, motivated CRM Operations Coordinator. You will assist with all aspects of the day-to-day operation of CRM and will work closely with the Manager of Sales & Service Operations to build and maintain customer journeys and campaigns as well as serving as the primary contact for CRM administration.

Requirements

Bachelor’s Degree.
Minimum of 1 year of CRM administration experience with sales and marketing campaigns.
Knowledge of CRM platforms (Sales & Service Cloud and/or Marketing Cloud) Salesforce preferred.
Proficient in Microsoft Office.
Strong communication skills, both verbal and written, and exceptional interpersonal skills.
Excellent organizational skills and attention to detail.
Ability to work independently and effectively in a high-pressure environment.
Must be able to work evenings, weekends, and holidays, as required.
Applicants must have work authorization to work in the U.S. on a permanent and ongoing basis and must not require work visa sponsorship from Inter Miami CF now or in the future to retain authorization to work in the United States.
All applicants must pass a pre-employment background check.

Nice To Haves

Knowledge of Ticketmaster applications (TM1, Host, Archtics, etc.) is a plus.
Bilingual (English/Spanish) is preferred.
A passion for fútbol is a plus.

Responsibilities

Serve as the system administrator for Salesforce platforms and technology including Sales and Service Cloud (CRM) & Marketing Cloud (marketing automation).
Serve as the point of contact for the Salesforce user base. This will include user setup, training, troubleshooting and offboarding.
Assist with process management by leveraging workflows and other automations.
Build and maintain campaigns for new sales, renewals, and service-related initiatives.
Audit data capture processes, which include web forms, paid campaigns, and other data integrations.
Build, maintain and update CRM reporting and dashboards.
Assist with CRM strategy development as needed by leadership team.
Lead data hygiene efforts by importing records, updating records, de-duplication and contact management.
Work closely with other departments to implement and enforce CRM best practices across the entire organization.
Other duties as assigned.