Coordinator, Client Engagement

Richemont • New York, NY

1d

About The Position

The Client Engagement Coordinator supports the development, execution, and analysis of retail and omnichannel client engagement strategies for North America. This role involves managing the budget for the Client Engagement team, identifying and implementing new initiatives to build client relationships through exceptional experiences, and conducting performance and ROI analysis. The coordinator will also be involved in the watch NLE strategy and cross-functional collaboration with internal stakeholders. The position requires a keen attention to detail, experience with data, and strong Excel and PowerPoint skills, reporting to the Senior Manager, Client Engagement.

Requirements

• College degree in a Business, Marketing, Economics, Analytics or related field.
• 1+ years of experience in managing cross-functional projects relating to data.
• Tech savvy with proficient computer skills, including Microsoft Office Suite (Excel, PowerPoint, Word).
• Good level analytical skills with focus on attention to detail.
• Good written and verbal communication, interpersonal, analytical, organizational skills.
• Ability to work independently, apply critical thinking and proactive approaches, is adaptable and can work with and across different business disciplines.
• Strong time management and problem-solving skills.

Nice To Haves

• Working knowledge of data visualization tools such as Tableau, Power BI, Looker is a plus.

Responsibilities

• Own the budget management for the Client Engagement Team and prioritize spending based on business needs: Track & monitor in Excel, ensuring funds are spent timely and appropriately on key initiatives
• Forecast & plan in partnership with the Boutiques and Regional Directors
• Process invoices and expense reconciliation
• Analyze actual vs planned spend and following up with appropriate teams
• Prepare monthly financial reporting to executive team
• Responsible for vendor onboarding and management
• Support activation strategy planning, performance data-pulls, and ROI reporting for events, product launches, and boutique openings
• Work cross-functionally to help support the client engagement strategy planning for events, product launches, boutique openings.
• Pull and consolidate performance data with a cross-functional team to support event analysis for post-event report including ROI analysis and performance summaries.
• Contribute insights and recommendations to improve future activations based on performance results.
• Own Boutique gifting and treatment allocations, working with the regional teams to assess needs and partnering with the Brand team on strategy and feedback loops; track and report on results regularly.
• Support the allocation and tracking of numbered limited-edition (NLE) watches, aligning with business priorities and client demand.
• Assist with client request prioritization based on sales strategy, demand, and client profiles.
• Work with merchandising team to monitor inventory availability.
• Support in answering inbound emails about watch NLE requests.
• Ensure adherence to Brand guidelines and procedures.

Benefits

• comprehensive benefits program to support employees and their loved ones
• medical, dental, and vision programs
• Health savings and flexible spending accounts
• income protection solutions including life insurance, disability benefits, and 401(k) with employer match
• paid time off
• wellness reimbursement benefit
• access to the employee assistance program
• volunteer days off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees