Coordinator, Casino Campaigns

Carnival Corporation•Miami, FL

2d•Hybrid

About The Position

The Campaign Coordinator supports the Casino Marketing team in the accurate execution of targeted marketing campaigns across multiple channels. This position assists analysts with pre-launch tasks, validates campaign information, performs quality checks, organizes documentation, monitors customer feedback, and acts as the first point of contact for issue resolution. While not a technical role, success requires a deep understanding of company offer management systems and promotional terms to maintain

Requirements

Bachelor’s degree in Marketing, Communications, Business, or a related field (or equivalent work experience).
Strong understanding of marketing principles and campaign execution processes.
1–2 years of experience in sales, marketing coordination, campaign support, or a similar role.
Experience validating marketing content and performing quality assurance checks with teams such as Revenue Management or call centers.

Nice To Haves

Familiarity with internal systems such as Dash, Navigator, and Offer Management Portal is strongly preferred.

Responsibilities

Assist campaign analysts with routine pre-launch tasks for new marketing campaigns, such as creating and scoring offer IDs and sharing sample VIFP information with other departments, including Revenue Management and casino call center teams.
Validate campaign information in direct mail pieces, test emails, and landing pages to ensure targeted offers are correctly mapped to guests and all offer attributes align with promotional terms across marketing materials and Carnival systems (Navigator, Dash, and website).
Review campaign summary documents and ensure accuracy of all details, including offer attributes and assignment by guest segment.
Create, organize and maintain all campaign documentation, including creative assets and QA checklists, in centralized repository folders for easy team access.
Send campaign overview summary emails to internal stakeholders prior to campaign launches.
Act as the first point of contact for troubleshooting issues impacting casino marketing campaigns. Escalate as needed for timely resolution.
Review and approve posts for the Carnival Players Club Facebook page and monitor customer conversations across social media platforms to identify potential campaign issues reported by guests.
Assess customer sentiment and gather actionable insights to inform future campaigns and promotions that resonate with our targeted audience.

Benefits

Health Benefits: Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits: 401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus