Coordinator, Case Management

REVA INC • Fort Lauderdale, FL

1d

About The Position

The Case Management Coordinator is responsible for coordinating bed-to-bed patient transports via air medical services. This role serves as a critical liaison between hospital case managers, discharge planners, payors, and internal flight coordination teams to facilitate seamless patient transfers. The Case Management Coordinator ensures timely authorization, verifies insurance benefits, negotiates and secures Single Case Agreements (SCAs), and identifies private pay opportunities while maintaining exceptional customer service and compliance standards. This position combines operational coordination, insurance verification, revenue optimization, and relationship management to support safe and efficient patient transport.

Requirements

• Effective oral and written communication skills
• Ability to manage and administer a broad range of tasks
• Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions
• Professional demeanor; excellent interpersonal skills
• Ability to build and maintain positive relationships internally and externally
• Strong understanding of commercial insurance, Medicare/Medicaid, and authorization processes
• Detail-oriented with strong documentation and follow-through abilities
• Intermediate with Microsoft Suite, including Word, Excel, PowerPoint, Power BI and Outlook
• Bachelor’s degree from four-year college or university or Three (3) years related experience and/or training within aviation or medical and medical transportation services; or equivalent combination of education and experience.
• 2-3 years’ experience working in case management, healthcare coordination, revenue cycle, or insurance verification

Nice To Haves

• Experience in medical transportation services or EMS preferred

Responsibilities

• Ensure accurate intake, documentation, and coordination of patient transport cases from request through completion.
• Verify patient insurance benefits, negotiate and secure Single Case Agreements (SCAs), secure pre—authorizations when required.
• Maintain key existing customer relationships / partnerships as assigned which includes, but not limited to, assistance in selling or coordination of transports.
• Coordinate closely with operations, dispatch, clinical teams, and flight crews to ensure timely, safe, and efficient execution.
• Liaison for REVA Operations Center to Revenue Cycle Management Team.
• Partner with sales and leadership teams to support new accounts, renewals, and market expansion.
• Work closely with communications center leadership to provide timely updates regarding business and demographic changes, including competitive market intelligence.
• Responsible for assuring that all business activities are in compliance with designated REVA standards.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level