Coordinator Business Operations

Medical University of South Carolina • Charleston, SC

1d

About The Position

The Patient Access Services Supervisor reports to the Rehab Manager. Under general supervision, the Patient Access Services Supervisor monitors operational systems and employee performance to increase patient satisfaction, operational efficiency and effectiveness. This position directly supervises the daily registration and scheduling functions of staff to ensure Patient Access Services Representatives provide a high level of customer service while verifying and preparing all patient accounts for billing to maximize payment for OT/PT/SLP outpatient services for MUHA. Bachelor's degree from an accredited college/university and two years directly related customer service work experience; or an associate's degree and three years directly related customer service work experience; or a high school diploma or equivalent (GED) and four years directly customer service experience. Related customer service work experience in a medical office or hospital environment highly preferred. Prior supervisory experience beneficial. Excellent communication skills required. Must be able to communicate effectively with patients/families, physicians, employers, and third party payers.

Requirements

• Bachelor's degree from an accredited college/university and two years directly related customer service work experience; or an associate's degree and three years directly related customer service work experience; or a high school diploma or equivalent (GED) and four years directly customer service experience.
• Excellent communication skills required.
• Must be able to communicate effectively with patients/families, physicians, employers, and third party payers.
• 6 years progressive work experience and 1 years management experience.

Nice To Haves

• Related customer service work experience in a medical office or hospital environment highly preferred.
• Prior supervisory experience beneficial.

Responsibilities

• monitors operational systems and employee performance to increase patient satisfaction, operational efficiency and effectiveness.
• supervises the daily registration and scheduling functions of staff
• ensure Patient Access Services Representatives provide a high level of customer service while verifying and preparing all patient accounts for billing to maximize payment for OT/PT/SLP outpatient services for MUHA.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees