Coordinator, Business Operations I

Travel + Leisure Co.•Wisconsin Dells, WI

1d•Onsite

About The Position

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company. The Coordinator, Business Operations I is responsible for performing all facets of the operations department, including tour reception, gifting, and contracts, in accordance with T+L Standard Operating Procedures. This role requires promoting a professional atmosphere for guests, Sales & Marketing staff, and contributing to the company's mission of turning vacation inspiration into exceptional experiences for millions of travelers worldwide.

Requirements

High School Diploma
Proficient in the use of the Central Reservation System (CRS) or EPNY
Proficient in Microsoft Word
Proficient in Microsoft Outlook
Proficient in Microsoft Excel
One year of general office experience
One year of customer service experience
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

Nice To Haves

Proficient in the use of EPNY

Responsibilities

Greet and qualify touring guests.
Collect and validate all guest information.
Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary.
Provide exceptional customer service to all guests.
Answer phones and guest questions in a professional manner.
Assist property owners with contract questions or concerns.
Distribute premiums to guests upon closure of presentation.
Complete daily gift, tour and contract reconciliation in all systems.
Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
Prepare and balance cash, down payments, site stats for Contract Department.
File and secure all documents per procedures.
Maintain Property Owner Information per PII and PCI standards.
Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
Assist Administrative Supervisor in support of Sales Staff.
Preparation and maintenance of legal documents.
Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams.
Performs other duties as needed.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off (depending on position)
Parental leave (depending on position)
Holidays (depending on position)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program