View Job description for Coordinator, Audio-Visual Technology
About The Position
If you love bringing technology to life and making every presentation, meeting, and event run flawlessly, you’ll love this role. As the Coordinator, Audio-Visual Technology , you’ll take pride in setting up, maintaining, and supporting audio-visual systems across the institution—ensuring exceptional performance in classrooms, events, meetings, and remote conferencing. You’ll enjoy installing, configuring, and troubleshooting AV equipment, while also empowering staff and faculty through hands-on training, clear user guides, and helpful documentation. If collaborating and creating solutions energizes you, this position offers the opportunity to lead AV projects from concept to completion. You’ll work closely with department leaders and external vendors to plan upgrades and new installations, fine-tune system performance, and program intuitive AV control interfaces. You’ll also be the go-to expert for resolving technical support requests through a help desk system, delivering timely solutions that keep people connected and confident in the technology they use every day. Why Join CWI? At the College of Western Idaho (CWI), you will work in a dynamic, collaborative environment where problem-solving and innovation are valued, and your contributions directly enhance the efficiency of the institution.
Requirements
- Bachelor’s degree in a related field (e.g., Information Technology, Audio-Visual Technology, Communications) or equivalent experience.
- Strong technical knowledge of AV systems, including installation, configuration, and troubleshooting.
- At least 3-5 years of experience in an AV support or coordination role.
- Experience installing and configuring AV control systems (e.g., Extron).
- Experience with video conferencing platforms (e.g., Zoom, Microsoft Teams) and remote conferencing technologies.
- Excellent communication and interpersonal skills to effectively train and support staff and faculty.
- Strong organizational and project management skills.
- Physical ability to handle and install AV equipment, including lifting and maneuvering heavy objects.
- Strong documentation skills for tracking support issues and resolutions in a help desk ticketing system.
Responsibilities
- Deliver Reliable and High-Quality Audio-Visual Operations and Support
- Install, configure, and maintain AV equipment, including projectors, sound systems, microphones, video conferencing units, and control systems.
- Setup and strike AV equipment for small-scale live events
- Provide technical support for meetings, conferences, and events, ensuring all AV equipment functions correctly.
- Conduct regular maintenance checks and troubleshoot technical issues to ensure optimal performance of AV systems.
- Monitor system performance and perform regular updates and upgrades to ensure they meet current technological standards.
- Maintain and program the user interface for AV control systems.
- Support Users Through Training, Documentation, and Responsive Service
- Train staff, faculty, and occasionally non-CWI users, on the use of AV systems and provide ongoing technical support.
- Develop user guides and documentation to assist with the operation of AV equipment.
- Handle AV technical support requests from end users through a help desk ticketing system, ensuring timely and effective resolution of issues.
- Document and track support issues and resolutions in the help desk ticketing system.
- Plan and Execute Audio-Visual Projects and Vendor Coordination
- Plan and implement AV projects, including upgrades and new installations, in coordination with department heads and stakeholders.
- Coordinate with external vendors and contractors for the installation, and maintenance of AV equipment.
Benefits
- For information on health insurance, including coverage details and plan summaries, visit www.OGI.Idaho.gov
- Retirement plans with employer contribution of over 11%
- Health Savings Accounts and Flexible Spending Accounts
- Employer-paid life insurance and short- and long-term disability insurance
- Eleven paid holidays per year (faculty may vary)
- Generous vacation and sick leave
- Paid Parental Leave
- Tuition discount on classes at CWI and other colleges
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
