Coordinator, Assessment

Lifepoint Health • Holyoke, MA

16h

About The Position

Schedule: 11P-7:30A Salary Range: Your experience matters: At Valley Springs Behavioral Hospital, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. In your role, you’ll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve. Our programs offer customized rehabilitation tailored to the specific needs of those recovering from a stroke, brain injury, neurological conditions, trauma, spinal cord injury, amputation or orthopedic injury. How you’ll contribute: Assesses the needs of walk‑in and telephone callers, schedules initial psychiatric assessments, triages patients to appropriate services, responds to treatment inquiries, and facilitates a smooth transition into the admission process.

Requirements

• High School Diploma or GED preferred.

Responsibilities

• Assess walk‑in and phone callers to determine appropriate services or referrals and schedule initial psychiatric assessments for individuals seeking treatment for substance abuse, dual diagnosis, or emotional disorders.
• Answer inquiry calls regarding treatment and facility services, present treatment options, document calls, and set appointments for callers seeking treatment.
• Collaborate with business office staff to ensure an efficient admission process and refer or triage patients to other treatment sources when appropriate.
• Provide clerical support to the Care Coordination Manager and team, including data entry into the electronic record system.
• Maintain an appropriate stock of forms and supplies to support the Care Coordination Department.
• Check in patient belongings, process consent forms, and coordinate admission paperwork.
• Schedule assessment appointments, orient patients to units and outpatient programs, assist with discharges, and send documentation to referral sources within required timeframes.

Benefits

• Comprehensive medical, dental, and vision plans, plus flexible-spending and health- savings accounts
• Competitive paid time off and extended illness bank package for full-time employees
• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
• Tuition reimbursement, loan assistance, and 401(k) matching
• Employee assistance program including mental, physical, and financial wellness
• Professional development and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees