Coordinator, Airport Customer Experience Compliance

Fly.AA•Charlotte, NC

11d

About The Position

Responsible for advancing station success in the Airport organization through performance reviews, station interactions, and other engagements. This role is a part of the compliance team within our Airports organization. The Compliance Coordinator is responsible to ensure stations meet all Local, Federal, and Corporate mandates, regulations, and corporate directives. This role must maintain detailed records and present discrepancies to station leadership or escalate issues to headquarters as necessary. The Compliance Coordinator is responsible for investigating irregularities and interfacing with both regulatory agencies and internal subject matter experts.

Requirements

High School diploma or GED equivalency
Leadership with practical coaching experience
Ability to work varying hours and shifts to meet business requirements and workload demand
Applicable valid driver’s license as required by local authorities
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Intermediate to advanced knowledge of computer experience in Excel, Word, and PowerPoint
Satisfactory completion of written test
Excellent interpersonal skills
Ability to accomplish multiple tasks within a limited timeframe
Ability to work independently and make sound decisions using individual judgment

Nice To Haves

Bachelor's Degree in related field
Customer service experience

Responsibilities

Dangerous Goods regulations
Hazardous waste storage and handling procedures
FAA, TSA, DOT, and FDA regulations
Environmental, Safety, Security, and OSHA regulations
Compliance for above/below the wing operations including Business Partner Operations Review
Internal Control standards to ensure the safeguarding of company assets and maintain a financially fit station
Conduct effective compliance reviews and proactively identify, investigate, and resolve areas of concern
GSE and Facility preventative maintenance
Interacts with American Airlines leadership and outside regulatory agencies

Benefits

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

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