Coordinator, Admissions Operations
About The Position
The Coordinator, Admissions Operations plays a pivotal role in the strategic recruitment and successful enrollment of new learners at Nightingale College. By serving as the primary point of contact within the Admissions function, the Coordinator ensures a seamless and welcoming experience for prospective students. In addition, the Coordinator rigorously audits required admissions documents, upholding the highest standards of accreditation and compliance, thereby contributing to the integrity and excellence of the college's admissions process. Responds promptly to incoming lead communications (calls, emails, web appointments, and voicemails), delivering high-quality customer service. Serves as a first point of contact for prospective learners and current learners, ensuring accurate information sharing and full FERPA compliance. Collaborates cross-functionally to keep contact information and learner records up to date, supporting smooth communication and learner engagement. Accurately enters and maintains data in the learner management system (LMS) and customer relationship management (CRM) platforms in real-time. Identifies and merges duplicate records in the LMS and CRM systems, improving data accuracy and operational efficiency. Processes learner applications, enrollment updates, payments, and refunds, ensuring compliance with policies and timelines. Audits new learner documentation to ensure completeness and compliance with accreditation standards. Provides a daily activity report (DAR). Identifies and makes recommendations on areas of improvement in processes or policies. Supports cross-functional projects, demonstrating flexibility and a willingness to learn beyond core responsibilities, as they arise.
Requirements
- High School Diploma or General Equivalency Diploma (GED) is required.
- Demonstrated proficiency in Microsoft Office.
Nice To Haves
- Demonstrated experience in college admissions, data entry, or customer service is preferred.
Responsibilities
- Responds promptly to incoming lead communications (calls, emails, web appointments, and voicemails), delivering high-quality customer service.
- Serves as a first point of contact for prospective learners and current learners, ensuring accurate information sharing and full FERPA compliance.
- Collaborates cross-functionally to keep contact information and learner records up to date, supporting smooth communication and learner engagement.
- Accurately enters and maintains data in the learner management system (LMS) and customer relationship management (CRM) platforms in real-time.
- Identifies and merges duplicate records in the LMS and CRM systems, improving data accuracy and operational efficiency.
- Processes learner applications, enrollment updates, payments, and refunds, ensuring compliance with policies and timelines.
- Audits new learner documentation to ensure completeness and compliance with accreditation standards.
- Provides a daily activity report (DAR).
- Identifies and makes recommendations on areas of improvement in processes or policies.
- Supports cross-functional projects, demonstrating flexibility and a willingness to learn beyond core responsibilities, as they arise.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
