Cooperator - $18.95/hr

East End Food Cooperative Inc.•Pittsburgh, PA

just now•$19•Onsite

About The Position

Purpose To provide flexibility and support to the Front End and Grocery departments, with a focus on Cashier, Customer Service Representative and Stocker job responsibilities. To provide prompt, friendly, helpful customer service. Responsibilities I. General Follow the Core Values as defined by EEFC’s Core Value statement. Provide exemplary customer service to both customers and staff. Accurately communicate what the Co-op is and the process for becoming a member. Familiarity with store layout, products, and services. Familiarity and understanding of emergency procedures. Stay up to date with current storewide and departmental communications, policies, notices, and logs. Abide by Co-op policies as delineated in the Employee Handbook. Willingness and ability to learn to meet the changing needs and requirements of the job. II. Departmental - Front End Check out and bag customer purchases quickly, accurately, and with exceptional customer service Answer and route phone calls, take messages as needed Actively Participate in e-commerce order fulfillment process: accurately pick fresh quality products with exceptional customer service Explain benefits and privileges of membership program. Maintain excellent rapport with all EEFC co-workers. Provide additional support and be proactive in seeking out or asking for tasks to be completed that day. Perform other tasks assigned by FEM or MOD. III. Departmental – Grocery Stock displays fully without overcrowding. Align product with POS shelf tags, following all POS guidelines. Front and face items on shelves. Rotate older stock to front of shelf to make space for new stock. Keep back stock organized and properly labeled according to departmental guidelines. Check deliveries to verify piece count and for damage. Notify buyer and Grocery Receiver of discrepancies. Keep shelves, coolers, bulk bins, and back stock in clean, orderly condition. Dust and clean shelves and product when stocking. Prepare and safely maintain storage areas for incoming deliveries. Help with unloading and receiving deliveries. Participate in periodic inventory counts. Remove trash promptly. Sweep and mop floor. Assist customers with product questions, in prompt, friendly, courteous manner and refer them to other staff when necessary. Use equipment safely. Monitor cooler and freezer temperatures. Advise Receiver or Manager of equipment problems. Perform other tasks assigned by supervisor or manager.

Requirements

Previous retail experience
Must enjoy interacting with and serving the public.
Must have a friendly and outgoing personality and a positive attitude.
Professional appearance and behavior.
Organized and methodical in action.
Excellent communication skills.
Excellent trouble shooting skills. Logical problem solving skills.
Accuracy and attention to detail.
Ability to handle multiple demands and to stay calm.
Ability to take direction and follow a checklist.
Ability to produce quality work within the established deadlines.
The ability to learn the computer Point of Sale system on the register.
The ability to be reliable for regular scheduled shift work.
Willingness to work weekends and holidays.
Proven to follow through on commitments, prioritize and reprioritize as necessary
Flexibility of schedule to adapt and respond to the ebb and flow of business at the co-op
The ability to work in close quarters in a fast-paced environment which may include exposure to noisy, wet, humid, cold, or hot conditions.
General mobility requirements include the ability to: stand for several hours at a time; lift up to 50 lbs.; push, pull, reach, twist, turn, squat, and bend; do repetitive motions; visually read a computer screen for long periods of time; climb a ladder.

Nice To Haves

At least 2 years of experience serving the public.
Familiarity with natural foods.
Cash handling experience.
Previous receiving experience.
Experience with digital receiving methods.
Experience with food cooperatives.
Familiarity with organic and non-GMO products.

Responsibilities

Follow the Core Values as defined by EEFC’s Core Value statement.
Provide exemplary customer service to both customers and staff.
Accurately communicate what the Co-op is and the process for becoming a member.
Familiarity with store layout, products, and services.
Familiarity and understanding of emergency procedures.
Stay up to date with current storewide and departmental communications, policies, notices, and logs.
Abide by Co-op policies as delineated in the Employee Handbook.
Willingness and ability to learn to meet the changing needs and requirements of the job.
Check out and bag customer purchases quickly, accurately, and with exceptional customer service
Answer and route phone calls, take messages as needed
Actively Participate in e-commerce order fulfillment process: accurately pick fresh quality products with exceptional customer service
Explain benefits and privileges of membership program.
Maintain excellent rapport with all EEFC co-workers.
Provide additional support and be proactive in seeking out or asking for tasks to be completed that day.
Perform other tasks assigned by FEM or MOD.
Stock displays fully without overcrowding. Align product with POS shelf tags, following all POS guidelines.
Front and face items on shelves.
Rotate older stock to front of shelf to make space for new stock.
Keep back stock organized and properly labeled according to departmental guidelines.
Check deliveries to verify piece count and for damage. Notify buyer and Grocery Receiver of discrepancies.
Keep shelves, coolers, bulk bins, and back stock in clean, orderly condition. Dust and clean shelves and product when stocking.
Prepare and safely maintain storage areas for incoming deliveries.
Help with unloading and receiving deliveries.
Participate in periodic inventory counts.
Remove trash promptly. Sweep and mop floor.
Assist customers with product questions, in prompt, friendly, courteous manner and refer them to other staff when necessary.
Use equipment safely. Monitor cooler and freezer temperatures. Advise Receiver or Manager of equipment problems.
Perform other tasks assigned by supervisor or manager.