Cooling Technical Support Specialist

Schneider Electric • Buffalo, NY

7h • $66,000 - $90,000 • Hybrid

About The Position

This position will be responsible for providing onsite technical services to Customers in support of Mission Critical Liquid Cooling Systems in our Buffalo, NY location.The Field Tech Support Specialist will execute the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services.

Requirements

• Experience with liquid cooling
• Experience reading Electrical Schematics.
• Experience working with 200 – 440-volt equipment (High Voltage).
• Prior experience with electro-mechanical equipment, servos, sensors, and actuators.
• Must have hands on hardware troubleshooting and repair experience.
• Ability to successfully apply technical knowledge to identify root causes.
• Ability to demonstrate excellent customer service and communication skills.
• Ability to read basic product drawings, electrical schematics, and technical specifications.
• Requires the ability to manage priorities effectively.
• Ability to travel with little notice may be required.
• Troubleshooting skills and sound technical judgment.
• Ability to work both onsite independently and as part of a team.
• Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation.
• Ability to pass customer-specific background check processes, if applicable.
• Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc.
• Must be able to lift to 50 pounds at times.
• Travel may be required up to approximately 20% of the time.
• Associate degree from two-year college/technical school with a certificate in an Electrical/Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role.
• 5+ years of experience in field service or a similar technical support-related position
• Must have experience with HVAC, single phase and three phase power

Nice To Haves

• Experience working within Data Center environments, preferred.

Responsibilities

• Participates in system deployment projects, by delivering installation, startup and/or commissioning support services.
• Provides onsite support by assisting in fault isolation of electro-mechanical systems.
• Identifies necessary parts to resolve customer equipment failures.
• Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required.
• Maintains accurate customer service records and reports within the Case Management System/CRM.
• Contributes to the creation of Knowledge Articles and other technical-related documentation.
• Serves as a resource to sales personnel for assigned service area.
• Recommends improvements to manuals, operational processes and procedures as needed.
• Contributes to training course content development and provides training to customers and other field service personnel, as required.
• Maintains knowledge of new products.
• Other duties as assigned.

Benefits

• medical (with member reward points)
• dental
• vision
• basic life insurance
• Benefit Bucks (credits to apply towards your benefits)
• flexible work arrangements
• paid family leaves
• 401(k) + match
• well-being and recognition (including service anniversary) programs
• 12 holidays per year
• 15 days of paid time off per year (pro-rated in the first year of employment based on start date)
• opportunity to purchase company stock (eligibility depends on start date)
• military leave benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree