Cook - Farraddays

Caesars Entertainment•Pompano Beach, FL

20h•Onsite

About The Position

This position involves high-volume customer interactions, requiring an outgoing, upbeat, and cheerful demeanor. The cook is expected to build guest relations throughout every shift by engaging with customers, making them feel welcome and comfortable, and inviting them back. Providing superior guest service and positively affecting interactions with guests and employees is crucial, along with the resiliency to handle difficult guests in all types of business conditions and work effectively with colleagues. The role also includes having complete knowledge of all casino events and promotional activities and assisting as needed, as well as handling routine customer complaints and incidents, escalating to supervisory personnel when necessary, all while maintaining positive guest relationships. The cook must adhere to regulatory, departmental, and Company policies in an ethical manner.

Requirements

Must be 21 years of age or older
Proficient in English verbal and written
Proficient with char broiler, pizza oven, sauté station, wok station, flat top grill, commercial steamer, steam table, steam jacket kettle, deep fryer, roaster, slicer, convection oven, pots and pans, miscellaneous cutlery, tub cart, trash compactor, garbage disposal, dishwasher and sanitizer, cleaning materials, wet mops, brooms, telephone and desktop computer.
Knowledge of principles and processes of safe and sanitary food-handling practices and for providing customer and personal services. This includes customer needs assessments, meeting quality standards for services and evaluation of customer satisfaction.
Knowledge of various cooking methods, such as roasting, frying sauteing and grilling.

Nice To Haves

A high school diploma or GED equivalent is preferred

Responsibilities

Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Provide superior guest service, positively affect interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
Operate all necessary kitchen equipment including, but not limited to, slicer, steamer, deep fryer, oven, broiler, grill, mixer, kettle, braiser, flat top and knives.
Accurately prepare all food items according to established measurements and recipes.
Prepare hot and cold sauces.
Ensure consistent product delivery to the customer.
Check station before, during, and after shift for proper set-up and cleanliness.
Actively participate with staff to cook, prepare, dish-up and assemble all food for assigned outlet(s).
Perform all assigned side work to include replenishing/restocking work station with supplies.
Adhere to control procedure for food costs and quality.
Provide clear direction, instruction, and guidance to subordinates.
Encourage and abide by all health codes and hand washing guidelines.
Have complete knowledge of all casino events and promotional activities, and assist as needed.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Assist in maintaining a spotless environment by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
Perform other duties as assigned or reasonably requested by any member of management.