COO / Integrator [HT-XXXXXXX]

VisionSpark•Milford, OH

10d•$120,000 - $140,000•Onsite

About The Position

Do you find purpose in helping a strong business grow the right way? Are you wired to bring structure, ownership, and momentum as complexity increases? Can you stand beside a visionary founder and turn big ideas into practical, executable plans, while protecting a deeply relational culture? If you are a steady operator who scales with intention and integrity, we want to talk to you. Our ideal COO / Integrator is: Structured. You bring clarity as the business grows. You analyze systems at a high level, quickly see gaps or bottlenecks, and define ownership that creates consistency. For you, structure is not control. It is what allows people to perform at their best. Solution-Oriented. You focus on progress. You get to the root of issues, propose practical paths forward, and ensure problems are resolved rather than revisited. When clarity is needed, you make the call and move the team forward. Trustworthy. Transparency is natural for you. You communicate directly, follow through without being chased, and always operate with integrity. Your word carries weight because your actions consistently match it. A Mentor-Leader. You develop people while raising standards. You believe growth is continuous and that improvement applies to you as much as it does to the team. You strengthen performance without ego or theatrics. Forward-Thinking. You see beyond today’s tasks. You anticipate what the next stage of growth will require and translate long-term vision into practical execution. You are methodical, but you do not get stalled by small decisions that do not materially move the business forward. Our ideal COO / Integrator is steady, emotionally mature, and deeply aware of culture. You understand that Kirk & Company Jewelers is a values-driven organization with a strong community reputation, built on integrity, service, and emotional stewardship. Protecting that trust while strengthening operational discipline is central to this role. Your leadership will shape how confidently the business grows and how clearly accountability takes root.

Requirements

5–7+ years of senior operations leadership experience with direct P&L ownership
Experience leading Sales and Operations in a growing organization
Demonstrated success building structure, accountability, and scalable processes
Strong financial acumen, including budgeting, forecasting, and cost management
Experience operating within an EOS® or similar business operating framework
Background in light manufacturing or production environments

Nice To Haves

Experience serving as a true #2 to a founder or visionary leader
Experience strengthening decision rights and leadership accountability
Experience bringing products from concept to market
Retail operations experience
Experience leading EOS® implementation
Background in small to mid-sized, founder-led or family-owned businesses
Jewelry industry experience

Responsibilities

Partner with the Visionary to translate vision into clear, executable priorities
Lead and strengthen the Leadership Team, ensuring clarity in roles and ownership
Own and drive disciplined execution of the EOS® framework
Build a culture of accountability, transparency, and follow-through
Oversee Sales, Operations, HR, and Finance to ensure aligned, efficient performance
Own the company’s P&L, driving revenue, margin, and cost discipline across departments
Build and implement departmental budgeting structures, coaching leaders to take ownership of their financial performance
Strengthen financial visibility through forecasting, margin analysis, and disciplined cost management
Install scalable systems and processes that support growth
Drive manufacturing strategy and expansion, including cost control and production efficiency
Lead execution of the new location transition, including operational setup and systems integration
Clarify decision rights and ensure leaders fully own their results
Establish and maintain measurable KPIs and scorecards across departments
Facilitate effective Level 10 meetings and ensure issues are resolved
Address underperformance directly and professionally