Conversion- Dispatch Specialist

Maersk•Houston, TX

11d•$23 - $26

About The Position

About Us: As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. Summary: The Dispatch Specialist is responsible for planning and tracking of container movement utilizing most efficient and effective routing on a daily basis. The Dispatch Specialist also ensures time-sensitive cargo moves to its final destination within established terms and provides direction and guidance to Contract Drivers to ensure goals are accomplished.

Requirements

Must have the ability to work a flexible schedule including nights, weekends, and holidays.
High School Diploma/GED; College degree preferred
1+ years’ experience either in dispatching, customer service and/or intermodal transportation
Basic proficient with Microsoft products (Excel, Word and Outlook) and web based software.
Self-started attitude
Strong written and verbal communication skills
Analytical and organized, ability to focus on details and compare data
Ability to work independently
Ability to perform well with time-sensitive tasks

Nice To Haves

1+ years’ experience in port or rail operations
1+ years’ experience working with containers
Bilingual languages capabilities

Responsibilities

Communicates daily with Customers, Contract Drivers, Steamship Terminal Personnel, and internal service representatives; coordinating, troubleshooting and resolving issues
Coordinate and problem solve pick-ups and deliveries with Contract Drivers, partner carriers, rail operators, and port operators
Meets all customer levels of service and deadline requirements eliminating any service failures.
Records and audits all documents for equipment tracking
Track, trace and report container activity
Manage driver-pay
Update relevant systems to track appointments and drays
Authorize equipment drops and monitor container idling
Communicate company policies and procedures to Contract Drivers, monitor performance against standards, and recommend corrective action to management
Develops and maintains a positive working rapport with customers, Terminal Operators, and Contract Drivers
Process and complete all documentation assigned in a timely manner
Track shipping and billing data appropriately and promptly
Ability to work in a fast paced environment
Promotes DDSI's commitment to Contract Driver safety compliance
Assists Customer Service and other office personnel in handling day to day duties required by management
Supports the company's commitment to Integrated Management Systems (IMS) certifications